Job Summary:

Under supervision of the Clinic Supervisor, the Front Desk Medical Receptionist provides front office clerical support for North Star Radiology. This position requires a highly motivated individual with superior customer service skills who understands best practices in a clinical and patient focused environment.

Availability: M-F 11am to 8pm with possibility of Saturday

Specific Duties & Responsibilities:

· Serves as a liaison with patients, physicians, and radiologists.

· Monitors patient check-in flow by communicating with clinical staff and patients to improve wait time.

· Ensures that patient registration is complete and accurate using the Radiology Information System and PACS. This includes capturing patient demographics, referring physician and insurance, making clear copies or scans of insurance cards and correctly distributing paperwork in a timely manner.

· Schedules patient appointments.

· Answers phones and take messages, or forward calls to the correct personnel.

· Organizes and prepares billing paperwork/documentation daily to send to Billing Office.

· Communicates with Revenue Cycle Manager and assigned biller regarding patient payments and registration/insurance issues.

· Manages retention files for documents received and stored in office (example: credit card payments and credit card batch slips).

· Keeps lobby and coffee service clean and organized.

· Performs opening and closing clinic office duties.

· Performs other duties as assigned.

Required Education, Training & Experience:

· High school diploma or equivalent required.

· Previous experience with hospital/clinic preferred.

· Previous experience in a busy physician practice preferred.

Required Knowledge, Skills & Abilities:

· Knowledge of medical terminology and imaging procedures preferred.

· Knowledge of healthcare insurance procedures preferred.

· Excellent customer service skills.

· Excellent written and verbal communication skills.

· Excellent organizational and time management skills.

· Strong attention to detail and accuracy.

· Computer literate, including ability to work with and learn new software.

· Proficient in Microsoft Office and Radiology Information System applications.

· Strict confidentiality and professionalism required.

· Ability to apply written guidelines and standardized work practices, identify problems and communicate clearly.

· Ability to establish and maintain effective relationships with physicians, co-workers, patients and their families.

· Ability to maintain patience and tact when interacting with hostile and emotionally upset patients, family members, visitors, etc.

· Ability to coordinate work schedule with requirements of position (may include overtime).

Physical Demands and Work Environment:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Requires full range and finger dexterity with hand-eye coordination for operation of all department equipment, and the ability to lift up to 20 pounds.

· The employee is regularly required to talk, see and hear.

· Primarily sedentary work. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.

· Operate a variety of computers, telephones and related equipment including personal computers, printers, interfacing hardware, and software packages.

· Most work is accomplished indoors and in air conditioned or well ventilated facilities within an office or desk space, equipped with a telephone and computer.

· Employee may frequently be required to travel to bank, post office, hospital and referring provider’s offices, where noise and temperature can vary from the clinic environment (can involve extremely cold temperatures in winter - -20 to -40 below zero).