Job Details

Description

Position Overview :

We are seeking a dynamic and motivated Community Engagement & Intake Specialist to join our team. The Community Engagement & Intake Specialist will play a pivotal role in raising awareness about SJCS and the vital services we offer to the IDD / DD community.

This position requires a deep commitment to community immersion and engagement, with the ultimate goal of expanding our client base and fostering meaningful connections within the community.

Responsibilities :

• Develop and implement strategic community engagement plans to increase visibility and awareness of SJCS and its services.
• Actively participate in community events, networking opportunities, and collaborations with local organizations to promote SJCS's mission and services.
• Cultivate and maintain relationships with key stakeholders, including individuals, families, caregivers, community leaders, healthcare providers, and government agencies.
• Collaborate with internal teams to identify opportunities for program expansion and improvement based on community feedback and needs.
• Utilize various communication channels, including social media, press releases, newsletters, and presentations, to effectively communicate SJCS's impact and initiatives in coordination with the SJCS Marketing and Development Team.
• Organize and facilitate informational sessions, workshops, and community forums to educate the public about IDD / DD services and resources within SJCS.
• Track and analyze engagement metrics to measure the effectiveness of outreach efforts and make data-driven recommendations for continuous improvement.
• Serve as a spokesperson for SJCS in community engagements and media appearances, advocating for the rights and needs of individuals with IDD / DD.

Intake Process for Referrals :

• Manage the intake process for new clients seeking services from SJCS, including initial inquiries, assessments, and enrollment procedures.
• Provide information and guidance to clients and their families / caregivers about available services, eligibility criteria, and funding options.
• Collaborate with the intake team to conduct comprehensive assessments of prospective clients' needs, preferences, and goals.
• Coordinate with internal departments to ensure seamless transitions for clients from the intake phase to program enrollment.
• Maintain accurate records of client intake activities, ensuring compliance with regulatory requirements and organizational policies.
• Follow up with clients to gather feedback on their experiences with the intake process and identify opportunities for improvement.

Qualifications

Qualifications :

• Proven experience in community engagement, outreach, or advocacy, particularly within the IDD / DD or healthcare sector.
• Strong interpersonal and networking skills, with the ability to build rapport and establish trust with diverse stakeholders.
• Excellent written and verbal communication skills, with the ability to tailor messaging to different audiences.
• Demonstrated ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
• Knowledge of Northern Virginia and Washington, communities and resources related to IDD / DD services preferred.
• Passion for making a positive impact in the lives of individuals with IDD / DD and their families.

Last updated : 2024-04-27