250 customer service agent Jobs in orlando, fl
Empire Auto Parts is Hiring a Customer Service Agent - Bilingual Near Orlando, FL
Responsibilities:
- Answers inquiries via telephone regarding product availability and pricing
- Processes order requests using company systems; reviews and confirms online orders as needed and process returns and exchange requests
- Places outbound calls to customers to update order status, verify account information and update business and contact information as needed
- Answers product information requests and resolve product support problems as these arise
- Handles customer issues and concerns proactively and promptly, advocating for the customer while adhering to the policies and balancing the needs of the company
- Listens for customer needs and overcome obstacles or hurdles to securing (more) business from the customer
- As appropriate, highlight Empire's advantages versus competitors, such as high part availability, easy ordering (online/phone/fax), frequent deliveries, and streamlined returns
- Fully document all interactions with the customer
- Great attitude and personality
- Exceptional communication skills, including carefully listening to, understanding, and following up on customer requests
- Ability to handle customer issues with precision, professionalism, and courtesy
- Ability to build rapport and credibility with customer
- Enthusiasm, patience, and a positive attitude
- High school diploma or equivalent is a plus
- Be at least 18 years old
- Health, Dental & Vision Insurance
- Health Savings Account (HSA) with Employer Contribution
- Optional Life Insurance, Long & Short-Term Disability, Critical Illness, Accident and Hospital Insurance
- 401K Retirement Plan with Employer Match
- Paid Training
- Paid Time Off
- Paid Sick Days
- Paid Holidays, Including 1 Floating Holiday (Your Birthday)
- Weekly Pay
- M-F work week; No weekends
- Casual Dress Code
- Teamwork Environment
- Fun Anniversary Party
- Free Company Apparel
- Free Parking
- Employee Recognition
- Free Company Apparel
* Empire Auto Parts participates in E-verify. Link: https://mandatoryview.com/?LicenceId=aff05aa0-caa9-49f7-803f-6dc96b954dd3&ProductType=OnlineApplicant&SubType=PG
Job Summary
Full Time
$36k-45k (estimate)
05/06/2024
05/19/2024
empireauto.biz
WINCHESTER, VA
50 - 100
1996
$10M - $50M
Retail
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About Empire Auto Parts
Looking for a place to purchase quality replacement auto body and cooling parts? Want to spend more time running your business and less time worrying about your parts? Do you appreciate good business practices and a commitment to service? If you said yes to these questions then you are exactly the kind of person that we strive to serve. At Empire Auto Parts, we care about our reputation and your reputation. Empire is also a Certified Automotive Parts Association (CAPA) member and an Automotive Body Parts Association (ABPA) member. Empire has 19 locations serving 15 northeast / mid-Atlantic US ...
states. Your online or phone order begins a fast cycle time process of parts from our warehouse to your shop. We notify you promptly of any changes in your order. Quality Replacement Parts Our product line includes a vast majority of auto body, cooling and wheel replacement parts from manufacturers of American, European, and Asian automobiles. . Bumpers, Rebars, and Mounting Components . Header Panels and Nose Panels . Grilles and Head Lamp Doors . Front and Rear Lamps . Fenders, Hoods, Doors, Trunk Lids and Panels . Radiators, A/C Condensers and Cooling Fans . Structural Parts . Alloy Wheels, Steel Wheels and Wheel Covers . Door Mirrors, Door Handles . Window Regulators . Spoilers . Fuel Tanks, Straps and Sending Units Online Ordering - http://www.empireauto.us Our parts portal is your best way to find and order parts. It includes real-time pricing and availability, pictures and special notes to help narrow your search for the correct part. You can also view your invoices or request to return a part. Call us for help creating your account. Fast, Free Delivery Our reliable and courteous drivers are true professionals that offer on-time delivery through our enormous dispatching network. Contact Us - http://www.empireauto.biz/contact
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