JOB PURPOSE: Train and coach while working alongside a team of Ride Operators to maintain the safe, efficient and Courteous operation of assigned ride(s).

KEY DUTIES AND RESPONSIBILITIES:

• Ensure the safety of both guests and employees is the highest priority.
• Train employees in accordance with standard operating procedures, training checklists and safety standards.
• Supervise the operations of the ride and ensure subordinate team members perform job functions safely, efficiently and courteously and in accordance with standard operating procedures.
• Ensure pre-opening ride inspections and closing procedures are properly completed.
• Maintain an open and effective line of communication between team members and management.
• Evaluate the performance of employees and provide feedback to promote growth and retention.
• Take immediate and decisive action to correct employees who are working at a substandard level.
• Maintain ride reports, logs and checklists while ensuring all forms are completed neatly and accurately.
• Oversee the timely completion of position rotations.
• Schedule break periods and ensure breaks are completed on time.
• Maintain an adequate stock of all necessary cleaning supplies, paperwork and equipment.
• Execute the "Attention to Detail" program for an assigned team and ensure cleanliness in front-of-the-house, back-of-the-house and fringe areas.
• Interpret and enforce all park and corporate policies as set forth by Darien Lake.
• Respond to guest comments and resolve guest concerns in a friendly, non-offensive manner.
• Ensure employees immediately report all injuries to First Aid Department. Work with Safety to ensure that all individuals are retrained when necessary to ensure safe practices are followed.
• Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS:

• Appreciation for the serious and safety critical nature of the responsibilities inherent in the job.
• 1 Year of Ride Operator experience.
• For safety purposes, the individual must be able to communicate effectively in the English language, including the ability to read, speak and understand the English language.
• Proven organization and time management skills.
• Ability to solve practical problems and interpret a variety of written and oral instructions.
• Strong communications skills including the ability to effectively present information and respond to questions from groups of managers, employees and guests.
• Strong motivational, leadership and team building skills.
• Ability to achieve and maintain certification and trainer status on all rides and equipment in assigned areas.
• Ability to work a flexible schedule, including nights, weekends, holidays and a six-day workweek, as required.

OTHER FUNCTIONS:

Any and all other duties that are assigned or necessary in order to support the Operations Department and the park as a whole. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (emergencies, changes in workload, rush jobs, staff levels or technical developments) dictate.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to sit and stand or walk for long periods of time throughout the day.
• Must be able to work outdoors at various times throughout the season.
• Certain locations require the ability to climb to and work at heights reaching 208 feet.
• Requires manual and bi-manual dexterity, fine and gross motor skills, hand/eye coordination, near vision, hearing and speech.
• Requires occasional kneeling and bending.
• Requires occasional walking, reaching above shoulder, pushing and pulling.
• Requires occasional lifts and carries up to 100 pounds.
• Requires occasional carries up to 100 pounds with the assistance of a two-wheel hand truck.
• Work environment: while performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level is generally moderate to high. Employee may be exposed to odors and fumes.