Job Duties:

• Assists in leading the day-to-day operations of the Guest Services Department; ensuring program goals are achieved
• Provides supervision, training, development, and evaluation for seasonal supervisors and teams
• Handles guest concerns and responds to guest comments within standard timelines, including communications by phone, chat, email and additional web-based sources.
• Ensures teams are proactively guest friendly and that guest first standards are followed and enforced
• Ensures that all guest and employee areas maintain a standard of excellence for cleanliness at all times
• Ensures teams provide fast service; consistently achieving a prompt resolution for guest inquiries
• Ensures compliance with safety standards
• Ensures all training requirements and testing procedures are adhered to as set forth by Six Flags policies and procedures
• Maintains and updates standard operating procedures and training materials
• Personally provides friendly, clean, fast, and safe service for guests and teams
• Serves as a Guest Services department coordinator as assigned
• Performs all other tasks and duties as assigned

Minimum Qualifications:

• Supervisory experience – preferably Park Operations related
• Excellent administrative skills, including organization, budget control, and time management
• Strong communication skills, computer proficiency, and creative thinker
• Ability to handle multiple situations simultaneously and meet deadlines in an efficient manner
• Excellent motivational, leadership, and team-building skills
• Must be able to work a flexible schedule including nights, weekends, holidays, and extended hours when needed
• Must be able to report to duty as needed, with limited notice during situations such as inclement weather preparation/recovery
• Ability to stand for extended periods of time, walk the park on a continual basis, and work outside in varying weather conditions

• Valid Texas driver’s license and the ability to operate a variety of equipment

• High School diploma and some college preferred