We are looking for an experienced Customer Service Coordinator to manage the operational and administrative functions of our client accounts.

Responsibilities

• Receive all incoming client calls/emails
• Create & dispatch all work orders
• Improve customer service experience to facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Coordinate daily services with vendors/technicians, facility managers & customers,
• Following up with clients and projects daily and update internal systems accordingly
• Maintain high profile customer relationships through phone and email correspondences
• Assist the AP/AR department as needed
• Handle job escalations
• Manage all aspects of each job and are responsible for each service provided

Skills

• Demonstrated customer service skills; excellent phone/email etiquette a must!
• Strong verbal and written communication skills
• Pro-active with the ability to think strategically
• Organized & detail oriented
• Advanced troubleshooting and multi-tasking skills
• Associates degree preferred, or equivalent combination of education and experience will be considered
• Experience working with & managing sub-contractors a plus

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• Associate (Preferred)

Work Location: In person