Technician Field Ops

Job Locations US-Kahului

Job ID

2024-5612

of Openings

Category

Service Management

Overview

WELCOME TO SITA

SITA is the leading specialist in air transport communications and information technology. We don't just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport.

As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe.

Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.

Ready to redefine air travel? The journey starts here, with you at SITA.

ABOUT THE ROLE & TEAM :

The role of a Technician Field Operations is to assure SITA's competitive strength and business growth globally. It is also to perform all Service Operations activities according to SITA standards and procedures.

What you will do :

• Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).
• When required act as the customer SPOC and co-ordinate the scheduling of intervention with Customer's internal resolver groups and the Service Desk.
• Report and escalate to the next level those problems which cannot be fixed.
• Perform assigned tasks on 13 x 7 shifts basis.

Qualifications

Who you are :

• Minimum 1-3 years' experience desktop support.
• Must have dealt directly with external customers delivering to SLAs.
• Airline experience and / or ATI know-how, is good to have.
• Great Customer Service
• Degree or equivalent Diploma / Certificate in Computer Science Electronic Engineering or equivalent Telecommunications in-country qualification.
• Recognized industry certifications (Cisco, ITIL, Microsoft, VMware.)
• Minimum of 3 years of experience with the following :
• Microsoft Windows Operating System 10
• Break fix experience with workstations, printers and monitors
• Network basic troubleshooting skills
• Effective written and interpersonal communication
• Be able to walk long distances
• Proven technical, professional, and business knowledge Critical thinking
• Ability to solve technical problems independently and in collaborative teams Effective written and interpersonal communication

WHAT WE OFFER :

SITA's workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format.

As part of our global benefits, we offer :

Flex-week : Work from home up to 2 days / week (depending on your Team's needs).

Flex-day : You may wish to flex your arrival time at the office, to beat the rush hours or you may want to leave the office earlier to pick up your kids from school or to go to your favorite game : We support you in being open about your needs and routine with you manager.

Flex-location : Benefit for 30 working days from anywhere around the world each year!

Competitive benefits according to the local market

SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and / or persons with disabilities are encouraged to apply and self-identify in the application process.

In the U.S., the standard base pay range for this role is $55,000.00 - $65,000.00 Annual. This base pay range is for the U.

In addition to a competitive base pay, employees in this role may be eligible for incentive compensation. Incentive compensation is not guaranteed.

Last updated : 2024-05-07