Overview

WELCOME TO SITA

SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.

Ready to redefine air travel? The journey starts here, with you at SITA.

ABOUT THE ROLE & TEAM:

As Senior Information Technology Infrastructure Engineer, you will be involved in exciting technical challenges by analyzing, troubleshooting, and designing vital infrastructure components, platforms, and infrastructure while always thinking about reliability, scalability, resilience, security, and performance.

In the SITA FOR AIRCRAFT - Customer Service & Operations, you will be responsible for ensuring the availability of production mission-critical customer-facing cloud services across multiple regions, as well as providing 24x7 on-call support on a rotating basis. You will contribute to the creation of a more consistent, automated infrastructure, monitor and respond to system notifications and alerts, and continuously optimize, secure, and improve our systems' performance, security, and dependability.

 WHAT YOU WILL DO:

• Implement an enterprise-wide Platform Operations Engineering culture by disseminating your best practices, approaches, enhancements, and documentation.
• Able to troubleshoot complex, cross-platform issues involving Servers and OS, Virtualization, and Containers in a cloud-based SaaS environment such MS Azure, as well as manage live production incidents, debug/troubleshoot infrastructure issues, and implement Platform Operations Engineering best practices.
• Administration and maintenance of existing Azure cloud infrastructure, as well as creation of new infrastructure in accordance with SLAs.
• Manage routine system tasks such as updates, backups, availability checks, and performance monitoring.
• Work closely with the DevOps Team and various departments to ensure the system is responding properly to non-functional requirements such as performance, security, backups, and High availability of the infrastructure.
• Apply automation and software to any tasks or parts of the system that would benefit from it or are performed manually.
• Enhancing of the current Azure cloud environments
• Collaborate with various business departments and suppliers to ensure alignment with ISO 27001 processes and compliance with all necessary regulations.
• Document your system knowledge as you acquire it over time, create runbooks, and ensure critical system information is readily available to those who need it
• Ensure Infrastructure maintains its high standard of security by regularly carrying out mitigation and preventive maintenance tasks.
• Participate in the analysis and management of the performance of infrastructure and Cloud services

Qualifications

EXPERIENCE:

• Minimum 4 years’ hands on experience as MS Azure
• Strong experience in implementing, monitoring, and maintaining Microsoft Azure solutions, including major services related to Compute, Storage, Network and Security
• Demonstrable experience (Python, Azure Cloud Platform, Linux, Windows )
• Experience with Infrastructure as Code (Terraform, Cloud Formation, Ansible)
• Extensive experience of supporting / managing hypervisor-based products/infrastructure (VMware,
• In-depth knowledge on best practices and recommendations with hands on experience of the operation and deployment of Microsoft Azure Resources.
• Basic programming and scripting skills (preferably Golang, bash, shell, etc.,)
• Overview and Understanding of Network routing, Load balancing and Networking protocols, a base knowledge of TCP/IP, HTTP and DNS
• SRE & Agile methodologies with B. Tech./B.E. degree in Electronics & Telecomm or Computer Science

NICE-TO-HAVE:

• Demonstrated understanding of ITIL methodologies, ITIL v3 or v4 certification

WHAT WE OFFER:  

SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:

🏡 Flex Week: Work from home up to 2 days/week (depending on your Team's needs).

⏰ Flex Day: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments. We encourage open communication with your manager about your needs and routine.

🌎 Flex-Location: Enjoy up to 30 workdays of benefits, anywhere in the world!

🌿 Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life.

🚀 Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning!

🙌🏽 Competitive Benefits: Access competitive benefits tailored to the local market and your employment status.

SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.