The Social Services Designee is responsible for Identifying psycho-social situations, establishing goals for the highest practicable level of well-being and serving as a liaison between residents, staff, administrative team, guests and community resources. The Social Services Designee will assist in implementing and maintaining an environment of person-centered care and customer service.

ESSENTIAL FUNCTIONS:

• Participates as a member of the care team with care plan development, initial admission screenings and maintains appropriate clinical records documentation.
• Facilitates individual meetings as needed or prescribed in the care plan.
• Acts as a liaison and resident advocate by addressing any issues and concerns that may arise.
• Verifies that all new admissions, post hospital admissions, temporary stay admissions and services are met and coordinates service requests to the appropriate departments as needed and in consultation with the Services Director and Director of Nursing.
• Other duties as assigned.

SKILLS AND ABILITIES:

• Possess a personal presence characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others.
• Maintains absolute confidentiality of information as it pertains to residents and employees.
• Knowledge of Medicare, Medicaid, social service delivery systems and aging network.
• Knowledge of psychosocial, behavioral and family needs of residents. 
• Exhibits well developed verbal and written communication skills and can professionally receive and follow oral instructions.
• Ability to cope with mental and emotional stress related to the position, function independently, having flexibility, consistency and professionalism.
• Develops and sustains safe, positive and productive work habits.
• Computer literate; familiar with Microsoft Office.
• Display ability to relate well and communicate effectively with the elderly and understands the individual dignity of residents, employees and guests.

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent.
• Social Services Designee or CNA certification required. 
• Minimum of one-year experience in working with an elderly or geriatric population preferred.
• Possess a valid Driver’s License.

PHYSICAL ACTIVITY REQUIREMENTS:

• Ability to perform activities that require stooping, bending, reaching, squatting and balancing throughout the day.
• Ability to push and pull items, such as wheelchairs, requiring a force of up to 75 pounds.
• Ability to carry or lift-up to 30 pounds.
• Ability to perform responsibilities with frequent interruptions.
• Subject to occasionally to hostile and emotionally upset residents, family members, employees and guests.