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Sisters of Charity Hospital is Hiring a Supervisor Patient Access SCH Near Buffalo, NY
Job Description
Salary: 56,959.50-87,496.50 USD Facility: Sisters of Charity Hospital Shift: Shift 1 Status: Full Time FTE: 1.000000 Bargaining Unit: ACE Associates Exempt from Overtime: Exempt: Yes Work Schedule: Days Hours: Flexible start time between 7a-9a. Summary: The Revenue Management Center supports the revenue cycle for all of the acute care sites and related departments, service lines, business units and affiliates for all Catholic Health ministries. The Supervisor position will have direct oversight of all Patient Access functions including, but not limited to, Preregistration, Registration, Admissions, Insurance Verification, Prior Authorizations, Point of Service (POS) Collections, and the Daily Operations in the delivery of care to patient populations in the Inpatient, Outpatient and Emergency Department areas across Catholic Health. This will include, but is not be limited to providing oversight, management, training, and coordination of day-to-day operations for all Patient Access services with supervision of associates across various locations. The Supervisor must have a high level of service excellence with ability to work collaboratively with Hospital Administration and Ancillary Departments ensuring internal and external customer satisfaction, process and flow efficiencies, performance improvement, quality, and financial productivity. The Supervisor will forecast resource requirements to meet budgeted productivity targets and is accountable for team and KPI performance. The Supervisor is responsible for evaluation and review for regulatory compliance working with service lines and departments to maintain compliance with Federal, State and Local agencies and regulations. The Supervisor will drive accountability of staff through goal-setting and is responsible for POS collections and registration accuracy targets. The Supervisor works collaboratively with CH leadership on a daily basis to promote effective delivery of best practices and patient focused care. Daily, weekly and monthly activities include, but are not limited to managing assignments for the team, monitoring financial reports to maintain healthy Accounts Receivable (A/R) and POS collection metrics, coaching and providing staff direction, removing obstacles internally, technologically and with other departments, ensuring accuracy in the intake process, improving POS collections and improve Patient Access process efficiencies overall. In addition to supervision of all Patient Access functions and ensuring POS collection protocols are current and followed, the Supervisor will provide the highest level of customer service to our patients. This Supervisor will support the goal of maintaining a cohesive and efficient environment in conjunction with fellow department leaders and is required to comply with all state and federal regulatory agencies. As a member of the management team, the Supervisor is responsible to adhere to all Department, Hospital and Catholic Health policies. Responsibilities: EDUCATION
Associates degree
In lieu of degree, five (5) years related experience
EXPERIENCE
Minimum two (2) years of supervisory/management experience in a business related field Experience with electronic medical records (EMR) required
Experience in CPT & ICD-10 coding knowledge and medical terminology
High degree of subject matter expertise required
Experience in procedure development, process improvement, and quality assurance required
Experience managing large teams with demonstrated staff mentoring
Demonstrated experience in customer service with a focus on excellence
Project Management and Process Development experience including process re-engineering and change management
Strong knowledge of Medical Billing, Terminology, Operations & Third party payer requirements
General knowledge of HIPAA Privacy and Security rules
Computer proficiency in Microsoft Office, most notably Excel and Word, related software & technology including: printers and other peripheral devices
Ability to learn and adapt to various software applications, as necessary
Strong verbal, written, and telephone communication skills with ability to effectively communicate
Thorough knowledge of Human Resources Policies and Regulations
Ability to establish and maintain effective collaborative working relationship with all related parties at all levels of the organization
Ability to prioritize work responsibilities and maintain composure while working under demanding conditions which may involve supporting multiple objectives, and timelines
Demonstrated analytical and problem solving capabilities
Strong organizational and time management skills with ability to set priorities
Willingness and adaptability to changing circumstances
Proven leadership ability with strong interpersonal and mentoring skills
Ability to navigate and retrieve data from electronic management system and conduct compliance and financial record audits, as required
Ability to conduct extensive research based on departmental needs
Strong service-oriented behavior and ability to inspire trust and motivation from team members
Must consistently demonstrate diplomacy and tact in dealing with all customers, both internal and external
Ability to successfully complete any required training and/or certifications pertinent to the position
WORKING CONDITIONS:
Required to travel (using personal transportation) to other Catholic Health locations as well as community locations for meetings, training and other CH activities
Must carry a cell phone, and be available to associates 24 hours/7days per week to address urgent needs
Must be able to work varied schedules, evenings, weekends or extra hours to cover PTO, major project implementation, equipment failures, etc. when needed
Will need to be available for supervisory coverage at other locations to support fellow Patient Access Supervisors
ENVIRONMENT
Work is performed in an office environment with normal light, heat and air
The noise level in the work environment is usually moderate
Exposed to a variety of electro-mechanical hazards, odorous chemicals and specimens, housekeeping cleaning agents/chemicals, and unpleasant elements (accidents, injuries and illness)
May be exposed to: infections and contagious diseases; biohazardous, radioactive substances; toxic chemical (photocopier)
Subject to many interruptions
Occasional exposure to unpleasant patients or elements
Contact with patients/customers under wide variety of circumstances
Occasionally subjected to irregular hours
Handles staff absentee replacement on short notice; emergency/crisis situations (potential customer violence, internal and external)
Increased pressure due to multiple calls and inquiries