Job Description

Salary: 17.09-25.63 USD
Facility: Sisters of Charity Hospital
Shift: Shift 2
Status: Full Time FTE: 1.000000
Bargaining Unit: ACE Associates
Exempt from Overtime: Exempt: No
Work Schedule: Evenings with Weekend and Holiday Rotation
Hours:
2pm-10pm
Summary:
Primary responsibilities are to act as the liaison between the Laboratory Department and any customer having a relationship with the Catholic Health System Department of Laboratory Services and providing high quality Customer Service.
Responsibilities:
EDUCATION

• High School diploma or GED
• Associates degree preferred

EXPERIENCE

• Two (2) years in laboratory setting preferred or customer service field preferred

KNOWLEDGE, SKILL AND ABILITY

• Possess excellent communication skills - written, oral, and interpersonal
• Clear understanding of medical terminology
• Working knowledge of LIS/HIS and PC-based such as MS Word and Excel preferred
• Customer service skills as demonstrated in current or previous job experience, documented training/in-services
• Ability to handle multiple complex issues under pressure without demonstrating any sign of frustration or disorganization
• Have the initiative and ability to demonstrate ultimate concern for the customers, anticipating their needs and going beyond their expected levels of service
• Demonstrated telephone etiquette techniques

WORKING CONDITIONS
ENVIRONMENT

• Normal heat, light space, and safe working environment; typical of most office jobs