Position Summary
Assists the Manager of the Auto Transportation Department in day to day responsibilities. Has solid negotiating skills and a thorough knowledge of third party auto and the household goods transportation industry. Helps refine and improve processes in order to service our customers and generate incremental revenue.
Functions and Responsibilities
% of Time Description of Duty
60%

• Handles the day-to-day situations that come up in automobile operational fulfillment business. Challenges may involve several parties with different motivations including, but not limited to, fellow associates, agency associates, drivers, vendors, and customers.
• Negotiates equitable solutions between stakeholders involving service or pricing.
• Interacts with multiple/varied SIRVA departments to answer inquiries or interpret policies.
• Subject matter expert on SIRVA auto fulfillment operations

20%

• Assists the Manager, Alliance, FP&A and all other business units in reporting all financial, KPI, and SLA performance metrics for the Alliance Auto Transportation Department.
• Manages the 3rd party vendor auto invoice processing.

10%

• Supervise a staff of 4 coordinators and summer temporary staff.
• Monitors and modifies staffing assignments to ensure performance, exceed expectations, and make process modifications to drive incremental earnings.
• Analyzes individual productivity and quality of each coordinator. Periodic trends must be examined, and continuous improvement is expected.

5% • Coordinates process improvement, testing, documentation, and implementation.
5%

• Helps develop and administer training for new employees, temporary resources, and new agency personnel.
• Coordinates and/or deliver training to vendor personnel as needed.

Qualifications and Preferred Skills

• Ability to work in a fast paced environment
• Ability to think clearly in high stress situations
• Conflict resolution skills
• Decision making skills
• Ability to multi-task
• Ability to adapt to change
• Excellent organization, communication, and documentation skills

Education and Certification Requirements

• Must have a college degree or 2- 4 years of dispatch / auto transportation experience
• Working knowledge of Microsoft Office Suite and ability to navigate MS Excel

#LI-Hybrid
Sirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance, and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, Sirva Mortgage and SMARTBOX) provide everything needed to move talent and deliver experience.
At Sirva, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.
Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.
It is also Sirva's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.
If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSIRVA@SIRVA.com and let us know the nature of your request and your contact information.