Position Overview

The Receptionist receives and assists patients and visitors, answers telephone calls, and organizes appointments. He / She helps to facilitate patient care by carrying out the Receptionist responsibilities in a professional, efficient, and accurate manner.

DISCLAIMER : This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.

While this intends to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks performed as assigned.

Education

High school graduate or equivalent required.

License

N / A

Certification

N / A

Experience

Experience working in a clerical or secretarial role in a healthcare-related setting preferred.

Physical Demands

Work is moderately active : involves sitting with frequent requirements to move about the office, move about the facility, and to travel to another facility within the SRHS service area.

Work involves exerting a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.

Work involves using repetitive motions : substantial movements of the wrists, hands and / or fingers while operating standard office equipment such as computer keyboard copier and 10-key.

Work involves being able to perceive the nature of sound at normal speaking levels with or without correction; the ability to make fine discriminations in sound.

Work requires close visual and acuity and the ability to adjust the eye to bring an object into sharp focus, shift gaze from viewing a computer monitor to forms / printed material that are closer to compare data at close vision.

Must be able to be active for extended periods of time without experiencing undue fatigue. Must be able to work flexible hours.

Mental Demands

Must demonstrate keen mental faculties / assessment and decision making abilities. Must demonstrate superior communication / speaking / enunciation skills to receive and give information in person and by telephone.

Must demonstrate strong written and verbal communication skills. Must possess emotional stability conducive to dealing with high stress levels.

Must demonstrate ability to work under pressure and meet deadlines.

Attention to detail and the ability to multi-task in complex situations is required. Must have strong analytical and interpersonal skills.

Special Demands

Must possess superior customer service skills and professional etiquette. Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (, telephone, fax, etc.

Last updated : 2024-04-28