Overview

Work as a support member of a Contract Sales team focusing on "after the sale," support including Database Administration, Logistics, and setting up service calls for customers.

HIRING MANAGER: Michelle Marzullo

Responsibilities

• Partner with and work along side Project Managers for successful execution of jobs.
• Submit paperwork for new job set up and handoff to purchasing.
• Ensure job tasks are completed throughout the life of the project.
• Make sure all documents and data are appropriately entered and uploaded.
• Enter and track financials throughout the project.
• Tracking

• Ensure project is on target to hit dates by tracking all equipment to intended destination.
• Tracking and Coordinating/Communicating Direct Ships to whoever is receiving it, meaning Customer, GC, Installer, Service Company, etc.
• Manage Cutbook Updates as changes occur on jobs.
• Pick Tickets- Responsible for distributing documents to appropriate team members for what items the warehouse personnel needs to prep for shipment.
• Arrange, coordinate and schedule deliveries for all jobs and single shipments. Work closely with warehouse personnel to verify skid counts, weight, and truck scheduling.
• Obtain multiple quotes to ensure best price for shipment.
• Handle any damaged freight claims for items.
• Assist with getting canceled items returned to the factory.
• Assist with coordinating installers for dates on site.
• Prepare all close out documents for jobs nearing completion.
• Distribute all equipment manuals.
• Prepare warranty information and serial #’s for all equipment supplied.
• Schedule all start up’s and demonstrations for equipment.
• Assist Customers with service issues during job Turnover and throughout the warranty period of equipment.

Ideal Candidate Will Possess the Following Skills and Abilities

• Attend Team meetings in person when asked (Office Location, Paterson, NJ).
• Ability to multi-task and work in a fast-paced environment.
• Proficient in Microsoft programs.
• Knowledge of AutoQuotes, Prelude, or QuickBase a plus.
• Ability to work independently with minimal supervision and as part of a team.
• Strong communication skills, both oral and written.
• Strong relationship building skills with customers, manufacturers, co-workers, and vendors.
• Exceptional organizational skills and strong attention to detail
• Excellent customer service attitude.
• Critical thinking and problem solving.

At Singer Equipment Company, we value each and every one of our dedicated staff and therefore are pleased to offer a competitive starting wage, a comprehensive benefits package including: medical, dental, vision, short term and long-term disability, 401K with company match, group life insurance, flexible spending, paid time off, and paid holidays. 

EOE/M/F/Veterans/Disability