11 Front Desk Agent Jobs in Humble, TX
Sincere Hospitality is Hiring a Front Desk Agent Near Humble, TX
Who You AreDo you find it easy to be sincere? Do you understand the importance of a great first impression? Do you enjoy making others smile? If you relate to any of these qualities, this could be the fulfilling job you are looking for!
BenefitsWe are proud to offer competitive wages and the following benefits for full-time and part-time employees:
- Vacation and Paid Time Off
- Hotel discounts at brand properties
- Holiday Pay for worked holidays
- Birthday Pay: A full paid day on your birthday!
- Referral bonuses
Your day-to-dayThe Essential Functions and Job Responsibilities for this position make up your day-to-day. They include the following tasks below.
- Essential Functions
- Warmly and professionally welcomes all guests and ensure quality check-in and checkout experience.
- Handles confidential information, including guest records, with a high degree of integrity.
- Answers and routes calls, emails, and in-person inquires as appropriate; takes guest messages with accuracy.
- Responsible for cash drawer contents and transactions during shift.
- Maintains and updates accurate records using the hotel's systems, such as the PMS system.
- Promptly and effectively handles guest requests and complaints with professionalism, tact, and a courteous manner, seeking solutions that align with the hotel's policies.
- Ensures common areas/entryway/lobby is clean, neat and orderly.
- Job Responsibilities
- Engage with guests in a courteous and helpful manner, addressing any inquiries and ensuring their needs are met.
- Seek feedback from guests to identify areas for improvement and relay compliments to the team.
- Execute check-in/check-out processes with accuracy and efficiency.
- Manage reservations, cancellations, and room assignments to optimize occupancy.
- Ensures reservation and billing accuracy.
- Maintain up-to-date records on hotel systems (e.g., out of order rooms, guest requests).
- Manage multiple tasks simultaneously, including guest interactions, phone calls, and administrative duties.
- Maintain an organized and tidy front desk area, contributing to an overall positive guest impression.
- Demonstrate effective communication with housekeeping, maintenance, and other departments to ensure seamless operations.
- Collaborate with team members to find solutions and prevent recurring problems.
- Address and resolve guest issues promptly and tactfully, seeking solutions that align with the hotel's policies.
- Escalate complex issues to the appropriate supervisor or department when necessary.
- Understanding and timely completion of essential functions & job responsibilities and their impact on the organization.
- Goal accomplishment and problem solving by being resourceful and applying your knowledge.
- Communicating effectively and fostering positive relationships with all other colleagues.
- Attending work on time as scheduled and adhering to attendance policy.
- Understanding and following processes and procedures for documentation and communication of important information.
- Guest Service Scores regarding Loyalty Recognition, Overall Arrival Experience, and Overall Service.
- High School Diploma or GED
- Proficiency in Microsoft Office programs
- Must be available to work morning and evening shifts
- Must be available to work on weekends & holidays
- While performing the duties of this job, the employee is regularly required to stand for an entire shift or for an extended amount of time; use hands to feel or handle and reach with hands and arms.
- The employee is frequently required to walk, bend, sit, climb, or balance, kneel, crouch, or crawl and talk or hear.
- The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
Job Summary
Part Time
$28k-37k (estimate)
02/23/2024
06/20/2024
The job skills required for Front Desk Agent include Housekeeping, Problem Solving, Microsoft Office, Billing, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
02/10/2022: Fayetteville, AR
Some front desk agents served a hotel associate apprenticeship.
01/05/2022: Albany, GA
The front desk agent can check different guest queries, they can check different problems and various complaints.
12/01/2021: Richmond, VA
The front desk agent can also post charges towards a guest account.
01/11/2022: Cleveland, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
12/09/2021: Johnstown, PA
Desk Clerks typically study at similar levels compared with Front Desk Agents.
02/05/2022: Portland, ME
Make checklists and to-do lists.
11/30/2021: Saint Paul, MN
Seek Out Hospitality Skills Training Opportunities.
01/27/2022: Pensacola, FL
Finally, Add A Summary Or Objective Statement.
01/17/2022: Fort Worth, TX
Step 3: View the best colleges and universities for Front Desk Agent.
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