GENERAL SUMMARY/BASIC PURPOSE OF JOB:
Reporting directly to the President of Mount Sinai Hospital Medical Center, the Vice President, Facility Operations, Design & Construction, and Real Estate develops and executes a system wide plan for Facilities Management which results in operational excellence, high customer and staff satisfaction, consistent and effective service delivery, and improved operating costs. The Vice President leads and oversees the following areas: Hospital Facilities Management including Plant Operations and Maintenance, management of Other System Facilities including parking structures and off-campus locations, Environmental/patient transport services, Environment of Care/Life Safety compliance, Real Estate/Property Management, and Capital Planning/Design/Construction. The Vice President ensures all operations are efficient and compliant with all regulatory agencies and proactively supports efforts to deliver safe patient care and services. Will maintain the vision and mission for the organization that will provide comprehensive health services to the community with the strategy of becoming the Provider of Choice. Responsible for the direction, coordination, and management of overall operations and maintenance for multiple campuses to create efficiencies, develop proactive work culture and automated reporting and records for the healthcare system. Accountable for all aspects of facility operations, including but not limited to maintenance and repairs to building structure, mechanical, electrical, plumbing, finishes, grounds and landscaping. Leads implementation of large capital program of typically up to $25M annually with additional strategic projects of up to $25M. Responsible for developing close collaboration among physicians, clinicians, stakeholders and staff by establishing a standard of quality in project management through assembling and coordinating teams of highly skilled professionals. Leads and manages strategic renovation and improvement projects in compliance with funding sources that may including Tax Increment Financing, New market Tax Credits, Capital Grants from governmental agencies and philanthropic gifts. Such initiatives will include identifying, coordinating, and working with external development partners such as architects, contractors, attorneys, community leaders, government agencies, financing partners, and funders. Provides leadership of project design, oversight of general contractors, and management support from inception to completion, with a high level of communication both internally and externally. Serves as the executive liaison for the contracted property/lease management of Sinai Chicago real estate and building assets.
REPORTING RELATIONSHIPS:
Direct Supervisor: President, Mount Sinai Hospital Medical Center
Direct Reports: System Director, Facilities Operations; Director Facilities - North Campus; Director Facilities - South Campus; Director, Life Safety Officer, Emergency Preparedness, Environment of Care; Director - Facilities Planning, Design & Construction; Real Estate & Property Management, System Director - EVS/Patient Transport
ESSENTIAL FUNCTIONS AND DUTIES:

• Leads and is accountable for system wide delivery and performance of support services including: Facilities Management, Hospital Engineering/Plant Operations, Environment of Care/Life Safety compliance, Real Estate/Property Management, Design & Construction and Planning, Parking Services Environmental Services/Patient Transport. Establish, coordinate, and maintain operational structures within the system campuses, which promote multi-disciplinary collaborative processes, participative involvement and adequate resource allocation in maintaining excellence in all areas.
• Evaluates current systems and processes and develops and implements system-wide standards for a comprehensive facilities management program including:
  • Preventive, corrective and routine maintenance;
  • Environment of Care/Life Safety
  • Energy management;
  • Project management;
  • Subcontractor management;
  • Procurement standards and processes;
  • Facility management support systems;
  • Performance management;
  • Life cycle cost management.
• Provides leadership to management within areas of responsibility, to include but not limited to:
  • Customer Service
  • Quality and Safety
  • Growth and Strategic Planning
• Project Management: Develops and manages the Facilities long-range Capital Improvement Plan including acquisitions and major renovations and improvements funded by a variety of sources. Responsibilities include identifying, coordinating, and working with external development partners such as architects, contractors, attorneys, community leaders, government agencies, financing partners, and funders. Provides leadership, project design, oversight of general contractors, and management support from inception to completion, with a high level of communication both internally and externally.
• Procurement: Oversees major procurement contracts for facility related maintenance, services, and improvements, identifying new vendors and contractors, developing and issuing requests for bids, contract development, and developing cost effective solutions and savings
• Property Assessment and Planning: Directly responsible for assessing the condition and planning for improvements and replacement of properties.
• Lease Management: Manages leases, landlord and compliance with lease terms, negotiation of lease renewals and notification for renewal options. Serves as the executive liaison for the property/lease management of Sinai Chicago real estate and building assets.
• Property Identification and Acquisition: Assumes a lead role in the identification of properties or sites for renovation or development, supporting contracting, due diligence, and closing activities, and working closely with external partners and legal counsel
• Grant Funding: Works collaboratively with key stakeholders to raise capital for projects through government and private grant funding, including: providing project description information and assembling required documentation for funding applications; communicating with funders; and meeting funder requirements for reporting. Supports applications to government agencies for rent subsidies.
• Community Outreach: Serves as lead for community and stakeholder outreach, working with community leaders, government agencies, and neighborhood associations where projects are located.
• Environmental Service and Patient Transport: Continually improve the department's processes and outcomes, comply with hospital policy and procedures, efficiently and effectively manage finances and resources, promote teamwork and customer satisfaction, and align the department services into the organization's KPI's and strategic plan for the delivery of an excellent patient, visitor and caregiver experience.
• Asset Management: Oversees asset management, including investor reporting, capital budgeting, and program monitoring, and oversight of the property manager
• Quarterbacks the development and implementation of the master facility/campus plan in alignment with the Board Campus Development Committee and serves as the Board Executive Liaison. Planning and executing long term facility plans, as well as ensuring compliance with internal, local, state, and federal guidelines and safety standards. Develops short and long-range goals to support broad functional objectives and initiates and develops strategic plans, policies, and procedures; ensures alignment of standards across system. Establishes and measures performance against goals and objectives to ensure positive patient experience in new and renovated facilities.
• Implement large capital projects (typically up to and in in excess of $25M) with close collaboration between physicians, clinicians, stakeholders and staff by establishing a standard of quality in project management by assembling and coordinating teams of professionals. Set priorities for capital implementations based on Administrative/Strategic priorities balanced w/ feedback on practicality of implementation to meet those priorities
• Oversees the evaluation and implementation of all new property construction and renovations to existing property, including but not limited to procurement of architecture/construction, conditions assessments, feasibility studies, estimating and budgeting, schematic design, regulatory submissions, bidding, construction, and project close-out. Implements design and construction methods which demonstrate measurable leveling off or reduction of cost increases and rapid project completion. Oversees all activities of a project that include planning, scope definition, budgeting, scheduling, logistics through the engagement of appropriate professionals (Architects, Engineers, Construction Managers, etc.)
• Accountable for development and compliance with annual operating budget, while improving facility operating costs by limiting variation, standardizing cross-campus processes and implementing efficiency standards.
• Works closely with the leaders of each campus to ensure a consistent partnership between Operations and Facilities/EVS.
• Responsible for playing a key role in the planning of significant projects, organizational decision making, and driving growth within a high profile, fact paced environment.
• Assures the environment is safe, secure and effectively meeting the needs of operations and continually ready to exceed all regulatory requirements.
• Builds capabilities within Facilities Management by coaching, developing, evaluating and mentoring team members all while promoting professional development and ensuring strong staff engagement and retention.
• Negotiates vendor contracts and maintains positive and effective relationships with all vendors. Improves facility operating costs while maintaining high performance and high customer satisfaction.
• Leads and reinforces a culture of service within all facility services, annually developing and achieving service goals and targets.
• Serves on appropriate medical, technology, and safety committees.
• Leads development of the annual operating plan and budget. Provides administrative oversight in managing the financial resources. Oversees and enforces accounting and financial management policies of the practices and ensures compliance with financial decisions.
• Develops and implements action plans to ensure costs stay within acceptable financial ranges for each product line within the department ensuring optimal performance and growth for the organization
• Leads, directs, and evaluates daily operations, including operational and capital budget management, human resource policies and procedures and IT systems for all areas of responsibility including: fiscal management (FTE's, operating/capital budget).
• Collaborates with leadership to assess technological and capital needs, quality and resource utilization opportunities for improvement.
• Oversee operations, budget, financial targets, and human resources management. Develops and manages all budgets to ensure cost-effective operations.
• Performs other duties and responsibilities as required.

EDUCATION:

• Bachelor's degree in Business, Engineering, Facilities, Security Management, Hospital Administration or a related area is required. Master's degree in Business Administration or related discipline is required.

REQUIREMENTS/EXPERIENCE:

• Minimum of five (5) years of experience in multi-department management, or ten (10) in a supervisory capacity.
• Demonstrated experience managing facilities in a complex, multi-site organization. Hospital or healthcare facility operations experience is preferred.
• Demonstrated expertise in process improvement methodology.
• Previous experience leading the start-up and activation of large facilities into the System.
• Facilities management experience at companies of scale and known for having best-in-class operations
• Proven operational leadership experience leading a sophisticated organization recognized for its advanced and flexible facilities practices.
• Deep and proven experience working in businesses requiring an exceptionally high level of business and financial acumen. Understands the drivers for cost control.
• Well-developed interpersonal and communication skills are essential to this position.
• Minimum of five years of executive level management and leadership experience required.
• Demonstrated experience in successful oversight and strategic development of health care service lines.
• Demonstrated experience in contract management, strategic planning, program development and deployment required.
• Experience and ability to work in a multi-facility system a plus.
• Must possess the ability to relate to individuals and groups at all socioeconomic and education levels.
• Ability to communicate verbally with all levels of Associates, Management and Executives.
• Ability to understand and prepare complex written materials, such as business plans and policies and procedures.
• Ability to build consensus and provide strong leadership in a team environment.
• The ability to be flexible and take calculated risks to improve overall results and relationships.
• Ability to work under pressure with multiple deadlines and stakeholders in a fast-paced environment.

KNOWLEDGE SKILLS & ABILITIES:

• Extensive knowledge of OSHA regulations, Joint Commission and HFAP and CMS COP standards, FDA and other applicable State and Federal rules and regulations.
• Extensive knowledge of the principles, theories and practices of facility operations and management; design and construction management; contract terms and negotiations; and applicable laws, rules, and regulations.
• Ability to evaluate situations, make decisions and react quickly and calmly in emergency situations.
• Excellent project management, financial analysis, and strategic planning skills, as well as effective communication, organization, and interpersonal skills.
• Possesses a deep appreciation for customer service.
• Team builder and leadership developer with proven ability to attract, develop, motivate, retain, and lead a high-performing team of professionals.
• Demonstrates the ability to see the enterprise as a set of interdependent, interacting groups focused on effectively and efficiently meeting patient and employee needs.
• Possesses advanced knowledge of business process, design techniques that encourage a critical look at key processes that focus on optimizing organization performance.
• Demonstrates the ability to work cooperatively across all levels of the organization.
• Proven ability to drive results across the facilities department. Ensures the right people and processes are in place to produce and maintain excellent business results.
• Track record of achieving high performance by setting challenging goals and making decisions based on sound judgment and business fundamentals.
• Understands industry best practices and utilizes this knowledge to benchmark and drive performance metrics that are correlated with success, while holding a leadership team strictly accountable for results.
• Able operate effectively in a fast-paced environment with high expectations to produce results.
• Works productively in the face of ambiguity or uncertainty.
• Adapts leadership skills to meet the changing demands of a situation.
• Creates an environment of open communication.
• Effectively leads change to align with the strategy to improve performance.
• Drives highly complex, cross-organizational initiatives through the influencing of and negotiation with stakeholders who at times may hold competing points of view.
• Develops trusted relationships with senior clinical and non-clinical leaders.
• Excellent executive level written, verbal, interpersonal, and collaborative skills.
• Demonstrates poise and self-control, establishes credibility, deals diplomatically with conflict, and instills a sense of trust and confidence in others.
• Demonstrates a high level of drive balanced with an equal amount of self-discipline.
• Demonstrated political acumen and the necessary skills to orchestrate, optimize, and constructively balance the interests of diverse stakeholders.
• Commits to excellence and high quality. A role model of personal and professional integrity.