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Simpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We maintain a reputation as a trusted manufacturer, partner, and corporate citizen committed to our customers and employees.
Our founder, Barc Simpson established we live out as company values and have made Simpson Strong-Tie an inspiring place to work since 1956. Our team of talented people are dedicated to our shared mission: to provide solutions that help people design and build safer, stronger structures.
Learn about our company culture .
YOU
As a Technical Customer Support Specialist, you will be responsible for supporting internal and external customers' software support needs for pipeline LBM. You will collaborate and drive for results to deliver a best-in-class customer experience. In this role you will have the opportunity to work with internal teams and customers to improve the end user experience and provide solutions.
WHAT YOU'LL BE DOING(% of Time)
Enhance customer experience by providing technical support for Simpson Strong-Tie Building Technology software. This will be done by responding quickly to and providing solutions for customers' technical software inquiries via phone and email. This requires a deep understanding of the software as well as our customers' business requirements, needs, and pain points. Candidate must be able to analyze customer-provided information and translate into actionable technological solutions while effectively managing a queue of new and open support cases. If a solution cannot be determined, the representative is responsible for adhering to escalation protocols. (70%)
Act as liaison between customers and our software product and development teams by serving as subject matter expert and communicating customer-submitted software requests, including enhancements and defects. This requires deep product understanding and exceptional communication skills. (20%)
Assist internal teams in testing new software improvements, ensuring alignment against customer needs. As software improvements are rolled out, you will work with customers on deployment, as needed, and confirming the deployed solutions meet our customers' needs and expectations. (10%)
DESIRED SKILLS AND EXPERIENCE
If you can do everything listed above, you've got what it takes. Perhaps some of the following would be helpful too:
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL REQUIREMENTS
While performing the duties of this job, the employee is frequently required to sit, talk, and hear, and sometimes walk and stand. While performing the duties of this job, the employee may occasionally push or lift to 25 lbs.
WORK ENVIRONMENT
This job operates in a professional office environment where standard office equipment such as computers, phones, printers/scanners, etc. are frequently used.
Travel
This position requires domestic and international travel up to 5% of the time.
Work Status & Location
This full-time, exempt position is located in Lafayette, IN and open to remote.
Relocation
Relocation is not available for this position.
Pay
$58,400.00 - $75,900.00 / year
* Posted pay range is based upon national average and may vary depending on geographical work location.
#LI-REMOTE
REWARDS AT SIMPSON STRONG-TIE
We recognize and reward employees with a carefully designed and comprehensive rewards package, including competitive compensation, quarterly bonuses or commission and first-rate benefits. May exclude some positions, such as seasonal jobs.
In keeping with the Company's commitment to the communities in which it does business, we are an equal opportunity employer. This means that to the fullest extent required by local law, employment decisions are based on merit and business needs and not on race, color, citizenship status, national origin, ancestry, sex, gender (which state law may define to include gender identity/expression, transgender identity, pregnancy, childbirth or related medical condition, and gender stereotyping), sexual orientation, age, religion, creed, physical or mental disability, genetic information, medical condition, covered marital status, protected veteran status, or any other basis protected by applicable law.
Please note all job offers are contingent upon a successful background investigation and drug test. Simpson Strong-Tie's drug policy is based upon Federal Law, and therefore will screen applicants for amphetamines, including methamphetamines, cocaine, phencyclidine, opiates, and marijuana. Where applicable, drug testing for marijuana may be modified to conform with state and local laws.
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Full Time
Durable Manufacturing
$59k-83k (estimate)
03/28/2024
04/10/2024
strongtie.com
PLEASANTON, CA
1,000 - 3,000
1956
KAREN COLONIAS
$200M - $500M
Durable Manufacturing