What is a Case Manager or Support Specialist II position?

This is a promotion opportunity for direct service staff who have earned direct service hour bonuses for a minimum of two quarters in a row, express readiness to take on an increased caseload, and commit to a higher direct service hour expectation. In addition to meeting direct service hours bonus criteria, case notes must demonstrate quality visits and be submitted in a timely manner (within 3 days of an interaction) to be eligible for this promotion. Must also:

• Be meeting the racial justice and position training requirements. 
• Consistently maintain accurate and complete ClientTrack data/files
• Must be a bonus eligible position

What would be the salary increase for a II position? The promotion would include a $5,000 increase in salary above the person's current salary for a full-time direct service staff person. 

What is the expectation for a II position? Staff will increase their caseloads by approximately 5 participants and commit to achieving 120 hours or greater direct service hours per quarter. Rather than a minimum expectation of 30 hours per month, a II would have a minimum expectation of 40 hours per month.

What would happen if a II position falls behind in direct service hours?  Simpson would follow the process currently in place for direct service positions that fall below the minimum standard. Two months of falling below the minimum of 40 direct service hours per month would trigger a performance plan and falling below the minimum 6 months after the completion of a performance plan would trigger a final warning. If hours fell below the minimum of 40 in the 12 months after a final warning, the employee would lose their II position title and the increase associated with the promotion would be removed. 

Are II positions eligible to earn bonuses related to service hours? No.

Process to apply:

An internal position will always be available on Bamboo. If a person feels they meet the criteria and are ready to apply, they should notify their supervisor, and submit a letter of interest in Bamboo. 

The letter of interest should address the following questions:

1. Please share some wins and/or demonstrated strengths that enforce your readiness for more responsibility that comes with this role? 
2. What skills or experience(s) encompassed in your current role are you hoping to build upon through this opportunity?
3. What motivates you to continue to do this very challenging work? 

An interview will take place with the Program Director and Program Manager. The staff person will be notified about the outcome of the application after the interview.