About SimpliSafe

We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here.

We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday and Wednesday, to work together in person, and teams can choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Why are we hiring?

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure. 

What You’ll Do

Are you fascinated with aligning business processes and technology? Do you love process improvement and automation? Are you excited about joining a fast-growing PE-backed company to help create best-in-class order to cash processes that impact internal teams? Do you love cross-functional collaboration?

If the above sounds like you, we’d love to hear from you!

The Product Manager, Business Systems reports to theDirector of Financial Systems and fills a key role on the Financial Systems team at SimpliSafe. You will spearhead initiatives that transform how G&A and Customer Experience teams work. The role will own creating an internal systems roadmap that is tied to process improvement initiatives prioritized by the business. As part of your responsibilities, you will also coordinate with Engineering on cross-functional initiatives.You will focus on delivering experiences that set up our thousands of customers for success and partner with our amazing operational teams to drive SimpliSafe along the top and bottom line.

Primary responsibilities include:

• Work with stakeholders and senior leaders to plan a Business Systems roadmap, keeping in mind the complexity, scale, and growth of the SimpliSafe customer base
• Prioritize the roadmap based on company and departmental KPIs
• Work with a cross-functional team of Business Systems admins and engineering teams on/offshore to plan sprints, write user stories, and test features
• Dig into challenging bugs and leverage product metrics to inform stakeholders and plan your product roadmap
• Work closely with leadership to help define a long term vision and roadmap for complex customer needs
• Drive and influence changes to operations and processes, both internally and externally 
• Proposes efficient, effective and practical solutions to business problems
• Ensures that proposed processes, products, and/or services effectively integrate with or replace existing processes, products, and/or services to achieve an improved result
• Works with technical staff during development stage to answer questions, provide guidance for business logic and ensure project understanding
• Provide training to end-users on new systems or processes, ensuring a smooth transition and adoption.
• Establish project plans and drive execution to completion
• Adheres to team standards regarding the Project Delivery Process

What You’ll Bring

• 5 years of hands-on product management skills and experience operationalizing internal processes 
• Strong understanding of Zuora, Avalara, and related systems
• Ability to drive stakeholders and leaders to decisions
• Track record of execution excellence
• General familiarity with APIs,microservice architecture, and working in an Agile software development environment
• Strong analytical, communication, risk management, and problem-solving skills, with attention to detail 
• Excellent communication and interpersonal skills, with the ability to engage and collaborate with diverse stakeholders.
• Knowledge of system development life cycle (SDLC) and agile methodologies.
• Proven ability in driving roadmaps and leading through influence
• Familiarity with ERP systems, billing systems, and other business applications. 
• Ability to adapt to a fast-paced and dynamic work environment.
• Proficiency in SQL, MS Suite (especially Excel), and reporting platforms like Tableau
• Familiarity with industry-standard tools (e.g., Jira, Confluence) is a plus.

What Values You’ll Share

• Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
• Aim High - Always challenging ourselves and others to raise the bar.
• No Ego - Maintaining a “no job too small” attitude, and an open, inclusive and humble style.
• One Team - Taking a highly collaborative approach to achieving success.
• Lift As We Climb - Investing in developing others and helping others around us succeed.
• Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.

We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact careers@simplisafe.com.