Are you a natural problem solver with a passion for delivering exceptional customer service? Do you thrive in a dynamic environment where no two days are the same? Join our team as a Customer Service Agent and be at the forefront of ensuring our customers' satisfaction. This is not just a job; it's an opportunity to be a key player in our commitment to excellence!

Key Responsibilities:

• Customer Interaction: Be the friendly face and voice of our company, welcoming customers at the front desk and addressing inquiries with a positive attitude.
• Phone Etiquette: Handle incoming phone calls with professionalism and efficiency, providing assistance and resolving customer queries regarding deliveries and claims.
• Problem Resolution: Demonstrate exceptional problem-solving skills, especially when dealing with upset customers. Turn challenges into opportunities to exceed expectations.
• Product Knowledge: Become an expert on our products and services, enabling you to provide accurate information and advice to customers.
• Front Desk Management: Efficiently manage customer interactions at the front desk, ensuring a smooth and enjoyable experience for everyone who walks through our doors.
• Collaboration: Work closely with other departments to coordinate seamless customer service, ensuring all inquiries and concerns are addressed promptly.

Qualifications:

• Previous customer service experience is preferred.
• Excellent communication and interpersonal skills.
• Ability to remain calm and composed in high-pressure situations.
• Strong problem-solving abilities.
• Comfortable with using computer systems for data entry and information retrieval.

Why Join Us:

• Competitive salary and benefits package.
• Opportunities for career growth within a dynamic organization.
• Ongoing training to enhance your customer service skills.
• Vibrant and inclusive work environment.

Bonus Skills:

• Multilingual abilities to cater to a diverse customer base.
• Previous experience in handling claims and delivery inquiries.

If you're ready to be the face and voice of our customer-centric organization, apply now to embark on a rewarding journey with us. Help us create positive customer experiences that leave a lasting impression!

Simple Home is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.