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**Description**

Retail Commission Sales Associate - Furniture/Mattresses, Pentagon City - Full Time

Arlington, VA, United States

**Job Overview:**

The Furniture Sales Associate is responsible for providing outstanding customer service, meeting hourly sales, protection plan (WorryNoMore), return rate and Star Rewards goals on a personal and departmental basis while demonstrating superior product knowledge to customers. To create a shopping experience that will make the customer feel welcome and comfortable. The associate is also responsible for follow-up/clienteling and performing other duties as necessary

**Essential Functions:**

* Be proficient in all systems need to complete transactions (SOCR, MySA, BT tablet app, POS, search and send and MPOS).

* Proactive in assisting customers who are using devices to shop and compare, whether Macys devices or their own.

* Assist customers in all aspects of total store experience and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.

* Provide an exceptional customer experience by ensuring the customer is always the priority.

* Handle all returns and delivery issues courteously and professionally.

* Determine customer needs based on personal features and other customer preference related factors.

* Demonstrate knowledge of store products and services to build sales and minimize returns.

* Suggest additional items to compliment customer furniture selection which includes both product and services such as WorryNoMore.

* Responsible for achieving personal sales goals, Star Reward goals, WorryNoMore Conversion Goal and return rate goal.

* Maintain a professional attitude with sincerity and enthusiasm reflecting Macys commitment to our customer-the most important person in our stores.

* Use MySa clientele program to maintain customer profile and contact information to increase personal sales.

* Maintain contact with customers thru pre- and post-delivery contacts to ensure a positive shopping and delivery experience.

* Be knowledgeable of and perform sales support functions related to POS procedures.

* Develop product knowledge by reading current vendor tags and pamphlets, attending training classes in order to communicate it to the customer, complete all vendor courses on the Big Ticket University.

* Be aware of current promotional events and sales.

* Maintain department recovery standards; which includes recovery and signing.

* Adhere to Asset Protection and inventory control and compliance procedures.

* Follows shortage programs and procedures.

**Qualifications and Competencies:**

* No Education or Experience Required

* Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.

* Resourceful and able to adapt quickly to changing priorities

* Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities

* Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

**Physical Requirements:**

* Position requires prolonged periods of standing/walking around store or department

* May involve reaching, crouching, kneeling, stooping and color vision

* Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions

* Frequently lift/move up to 25lbs

**Location Details**

**ADDRESS**

1100 S Hayes St

Arlington, VA 22202

**CONTACT**

**HOURS**

Monday to Thursday 11AM - 8PM

Friday to Saturday 10AM - 9PM

Sunday 12PM - 6PM