ROLE AND RESPONSIBILITIES

• Provide pre-sales and post-sales technical support including system planning, customer training, system optimization, etc.
• Become an expert on the operation and application of Silvus' unique radio and networking solutions and its advantages over competing technologies.
• Prepare and conduct product demonstrations for customer visits and equipment evaluations.
• Visit customer sites to provide technical support and deliver training.
• Troubleshoot failures and abnormal situations in the field.
• Collect and analyze field failures and abnormalities and provide feedback to the development team.
• Help the Design Engineers reproduce and troubleshoot problems.

REQUIRED QUALIFICATIONS

• High School Diploma or GED.
• Minimum 3 years experience technically supporting communications, data networks, or radios in a DoD, Military, or Law Enforcement environment.
• Minimum 1 year of experience as an FSR or equivalent. 
• Proficiency with TCP/IP protocol and networking.
• Excellent organizational and communication skills with attention to detail.
• CLEARANCE – current active DoD Secret Clearance; OR the ability to obtain and maintain an active clearance within one year from start date.
• TRAVEL - up to 75% of the time and work on-site at the customer's location.

NOTE - Must be a U.S. Citizen due to clients under U.S. government contracts. Employment is contingent upon the successful clearance of a background check.

PREFERRED KNOWLEDGE SKILLS AND ABILITIES

• Proficiency with RF instruments such as signal generators and spectrum analyzers.
• Minimum 3 years experience in or supporting DoD tactical communications with a focus on data networks and radios.
• Experience with operating and testing IP radios/modems.
• Knowledge of wireless communication systems, RF signal propagation, and digital communication technologies.
• Proficiency with programming languages such as C/C .
• Familiarity with Linux.
• US Military background.
• Current active U.S. DoD SECRET clearance is desirable.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

• Occasional exposure to heat, cold, and allergens while performing tests and/or demonstrations in the field.
• Lift up to 50 lbs. of equipment for setup of demos and testing.