General Summary of Job Duties:

Patrols hotel, casino, and outside premises to maintain order, enforce regulations, and ensure observance of applicable laws thus providing protection from and elimination of any element or agent which may tend to jeopardize the welfare and security of the company assets, properties, Guests or Team Members.

Principle Responsibilities and Duties:

• Maintain a high quality of guest service according to Silverton Values.
• Check for proper identification of a guest appearing to be under the age of 35 years old.
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Patrols lobbies, corridors, and public rooms, confers with management, interviews guests and Team Members, and interrogates persons to detect infringements and investigate disturbances, complaints, thefts, vandalism, and accidents.
• Patrols public areas to detect fires, unsafe conditions, and missing or inoperative safety equipment.
• Warns or ejects troublemakers, and cautions careless persons.
• Obtains assistance for accident victims and writes accident reports.
• Notifies staff of the presence of persons with questionable reputations.
• Assists management and enforcement officers in emergency situations.
• Patrol and observe Team Member service areas, grounds, and public areas.
• Safe and secure transportation of house monies between points on the property..
• Writing of detailed reports regarding all incidents concerning matters affecting the company, Guest or Team Members.
• Assistance to Guests as needed for information, etc.
• Report unusual occurrences to the shift supervisor or manager.
• Provides escort for slot and table games transactions.
• Acquire the knowledge of procedures regarding all warning devices including but not limited to fire, Haz-Mat, and panic alarms.
• Provides independent departmental participation in procedures and transactions affecting the casino and hotel-related departments.
• Maintain security log-book and records, as required.
• Responsible for all found property turned into the office until such property is secured by the shift supervisor.
• Responsible for all keys and key log maintained at the security desk.
• Responsible for notifying of all incidents that occurred on assigned shift is reported to the shift supervisor regardless of perceived importance.
• Attentive to the radio and be alert for any emergency situation.
• Adhere to all appearance and uniform standards.
• Maintain an open line of communication with Managers and the Surveillance Department.
• Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors.
• Ability to accept performance feedback in a professional manner.
• Regular attendance to all scheduled shifts is considered an essential function of the job.
• Arriving on time for all scheduled shifts is considered an essential function of the job.
• Other duties as assigned.
• In extreme emergencies, must be able to “Fireman Carry” full-sized adult.
• May encounter a disruptive guest which could result in a physical confrontation where the officer is expected to subdue/detain the individual

Skills, Education, and Other Requirements:

• Must be at least 21 years of age.
• A minimum of six (6) months prior to Security Officer experience is preferred.
• Demonstrated Security and/or Law Enforcement ability as well as incident investigation skills.
• Demonstrated record of customer relation skills.
• The necessity to write legibly and coherently is required.
  1. The original statements, reports, logs, and other written material completed by Security personnel are frequently utilized for legal and judicial proceedings which may not accept taped, transcribed or otherwise translated material.
  2. Additional or continued educational certificates in related fields.
  3. High School Diploma, GED or equivalent.

Required Work Cards:

• Nevada Gaming Control Board Gaming Registration
• Valid Nevada Drivers License
• Alcohol Awareness Card
• Identification that establishes identity
• Identification that establishes the right to work in the United States

Machinery, Work Equipment, Programs, Software, Hardware Used:

• Handcart
• Personal Computer
• Two-way Radio
• OC spray
• Personal restraint device (handcuffs),
• Copier
• Multi-line telephone

DISCLAIMER:
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job