General Summary of Job Duties

At Hyatt Place Fort Worth in partnership with Silverton Casino, LLC, we believe our guests select Hyatt Place because of our caring and attentive team members who are focused on providing efficient service and meaningful experiences. The Housekeeping Inspector will inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeepers to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Act as a liaison to coordinate the efforts of Housekeeping, Maintenance, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk .Communicate issues to next shift. Complete required paperwork. The ideal candidate will lead and act as the supervisor on duty for two days of the week. Hospitality demands a flexible schedule that may require extended hours as business requires – on any day at any hour, including evenings, weekends, and holidays.

Principle Responsibilities and Duties

• Report to work for scheduled shifts, on time and in uniform, including nametag, and at all times comply with company policies and procedures.
• Follow all company safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
• Maintain a hotel atmosphere which is consistent with the company standards for professionalism and total quality guest service.
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees
• Inspect all areas that have been cleaned by housekeepers and ensure quality standards are met or exceeded.
• Provide feedback and coaching to housekeepers based on results of inspection, to ensure quality standards are consistently met.
• Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms and other work areas as assigned in a timely manner so that health and company quality standards are met.
• Clean rugs, carpets, upholstered furniture, and/or draperies, using vacuum cleaners and/or shampooers.
• Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
• Sweep, scrub, wax, and/or polish floors, using brooms, mops, and/or powered scrubbing and waxing machines as directed.
• Dust and polish furniture and equipment according to company standards
• Keep storage areas and carts well-stocked, clean, and tidy.
• Polish silver accessories and metalwork such as fixtures and fittings.
• Remove debris from driveways, garages, and swimming pool areas.
• Replace light bulbs as needed and directed.
• Replenish supplies such as drinking glasses, linens, writing supplies, and bathroom items.
• Deliver ironing boards, baby cribs, and rollaway beds to Guests' rooms as directed.
• Disinfect equipment and supplies, using germicides or steam-operated sterilizers.
• Observe precautions required to protect hotel and Guest property, and report damage, theft, and found articles to the Housekeeping Manager according to company policy.
• Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
• Ensure key control policies are followed according to company standards.
• Abide by the regulations of the material safety data sheets when using chemicals.
• Display a consistent team oriented demeanor at all times by maintaining clear channels of communications open with managers, fellow team members and guests in compliance with Company policies.
• Follow all methods and procedures for notifying proper company management level employees and civil authorities in the event of an emergency or anticipated emergency.
• Comply with quality assurance expectations and standards. Monitor the performance of others to ensure adherence to quality assurance expectations and standards.
• Use checklists to ensure that cleanliness and condition of each assigned area meets designated standards.
• Ensure that staff reports to work as scheduled. Document any tardies and absences. Coordinate breaks for Team Members.
• Inspect grooming and attire of staff; rectify any deficiencies

General Job Responsibilities and Duties

To perform the job successfully, an individual should demonstrate the following Silverton Values:

• Character – Always do the right thing and treat everyone with dignity and respect.
• Care – Demonstrate compassion, kindness, and charity towards yourself, team members, guests, and the community.
• Excellence- Challenge acceptable and be exceptional.
• Collaboration – Achieve ultimate results with the inclusion of diverse ideas, thoughts, and talents.
• Courage – Champion today for a better tomorrow.

Skills, Education & Other Requirements

• Must be able to move continuously for an 8-10 hour shift on a hard surface.
• Must be able to move a minimum of 20 pounds up to 5 feet high without the aid of another person.
• Must be able to ascend up to 6 feet in height on a step ladder.
• Must be able to position one’s self appropriately in order to efficiently make beds, carry trash, vacuum, dust, assist guests with luggage, and set up meeting rooms.

Required Work Cards

• Identification that establishes identity
• Identification that establishes the right to work in the United States

DISCLAIMER
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.