General Summary of Job Duties

At Hyatt Place Fort Worth in partnership with Silverton Casino, LLC, we believe our guests select Hyatt Place because of our caring and attentive team members who are focused on providing efficient service and meaningful experiences. The F&B Supervisor is responsible for the overall operation of Food and Beverage areas while maintaining quality standards and maximizing profitability. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Hospitality demands a flexible schedule that may require extended hours as business requires – on any day at any hour, including evenings, weekends, and holidays.

Primary Functions

1) Revenue:

• Aggressively pursue revenue goals, effectively utilize menu engineering tools, and prepare and manage the annual budget.

2) Profit:

• Effectively manage and control all operating expenses including labor, overtime, food cost, supplies, etc., enforce Company procurement guidelines, and seek and implement cost-saving strategies.

3) Asset Protection:

• Ensure the maximum value of the hotel asset including the physical structure as well as all contents therein, through appropriate care and maintenance. Use good judgment to make appropriate decisions that may impact the long-term value of the asset. Ensure all food service-related licenses are up to date, for the hotel and the individual Associates.

4) Quality:

• Guest Service: Ensure that the hotel meets or exceeds company standards for Guest Satisfaction.
• Training: Analyze service and quality issues, identify training needs, ensure implementation of training program to optimize results, and adhere to the Company’s training guidelines and policies.

5) Leadership:

• Leading: Motivate, coach, and train team members, set goals and hold team members accountable, and provide appropriate feedback, rewards, and recognition.
• Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to the Company’s policies and procedures.

Essential Job Functions:

• Maintain a professional image and support the Company in actions and words at all times.
• Maintain a hotel atmosphere consistent with the Company’s standards for professionalism and total quality Guest service.
• Maintain open channels of communication with the General Manager, Team Members, and Guests.
• Address Guests’ complaints in a manner that results in superior Guest service.
• Actively enforce all safety policies to protect Team Members, Guests, and Company Assets.
• Extend professionalism and courtesy to guests at all times.
• Motivate and encourage staff to effectively solve problems needing attention.
• Assist and train Team Members to understand Guests’ ever-changing needs and how to exceed them.
• Proactively deal with Team Member concerns.
• Provide a safe working environment, in compliance with OSHA/SMDS standards.
• Ensure a viable key control program is in place.
• Comply with all Corporate accounting procedures.
• Lead by example, demonstrating self-confidence, energy, and enthusiasm.
• In the absence of the General Manager, assume complete responsibility for the effective operation of all hotel areas, and the achievement of hotel goals.
• Ensure that staff reports working as scheduled. Document tardies and absences. Coordinate breaks for Team Members.
• Inspect grooming and attire of staff; rectify any deficiencies.
• Participate in the establishment of a marketing plan for F&B.
• Establish and implement annual objectives for F&B areas
• Prepare and maintain an operating budget. Attend budget meetings on a regular basis.
• Ensure that required operating licenses and permits are obtained and displayed as required by law.
• Support and uphold hotel philosophy concerning hiring, employee relations, supervision, and disciplinary action.
• Participate in quality control activities.
• Maintain a clean and safe work area.

Skills, Education & Other Requirements

• 4-year College Degree, or equivalent, related experience
• Ability to communicate effectively both verbally and in writing.

Required Work Cards

• Identification that establishes identity
• Identification that establishes the right to work in the United States

Machinery, Work Equipment, Programs, Software, Hardware Used