• Understand the admissions, clinical and aftercare processes through continuous training and completing an orientation of programs
• Meet and build relationships with aftercare partners and referrers
• Coordinate with SHH clinicians to identify aftercare partners meeting the clinicians’ recommended post-discharge level of care
• Schedule, facilitate and/or participate in telephone discussions between Silver Hill clinicians and aftercare partners, as appropriate. This would include but not limited to doctors, social workers, outpatient providers, and sober living communities.
• Assist SHH clinicians in involving patient families in the determination about optimal continuing care options available
• Develop a working relationship with the Silver Hill clinical, admissions, and business development teams.
• Attend conferences for physicians, psychologists, and other clinical providers when appropriate.
• Keep detailed records of all contacts.
• Build and maintain positive working relationships with providers outside of Silver Hill Hospital.
• Maintain knowledge of new developments in the mental health field, anticipating potential impacts on patients and adapting continuing care strategies accordingly.
• Develop strategies for increasing opportunities to meet and talk to mental health providers

1. Knowledge of software programs for personal computer use, especially word processing, email, and spreadsheets.
2. Knowledge and experience of the range and type of services available to mental health clients.
3. Ability to prepare, implement presentations.
4. Strong problem solving skills and the ability to carry out assigned projects to their completion.
5. Strong interpersonal skills, including the ability to communicate effectively both verbally and in writing, establishing and maintaining effective working relationships, gaining cooperation and resolving conflicts. 
6. Ability to plan and organize workload, manage deadlines of him/herself.
7. Ability to maintain and demonstrate ethical professional standards and demeanor, including the confidentiality of employee and patient data, patient boundaries, and other sensitive information.
8. Demonstrated competence with, and continued commitment to respect for cultural differences and diversity, protecting patient rights.
9. Recognition of the limits of one’s own professional expertise and the willingness to seek supervision and/or support, as needed.
10. Make decisions with patients’ and agency well-being and best interests in mind.

Silver Hill Hospital
 208 Valley Road, New Canaan, CT 06840 
www.silverhillhospital.org

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, disability, veteran status or any other characteristic protected by law.