Responsibilities

• Manage assigned growth accounts including order trend analysis, forecasting, inventory management, and entering and overseeing progress of orders.
• Develop and maintain customer profiles and product files for assigned accounts. Process all documents associated with maintaining and enhancing assigned accounts.
• Pro-actively engage with customers to better understand needs and challenges.
• Drive system, process, forecast, and operations recommendations that create service solutions.
• Establish and maintain strong customer relationships with accounts and reach deeper into their organization to help drive decision-making in a timely manner.
• Proactively work close with company manufacturing plants making recommendations based on customer requirements. Work hand-in-hand with the Commercial organization to drive sales revenue and increase customer satisfaction.
• Lead all post-sales efforts to ensure customer needs are met and their order experience is positive allowing Sales to focus on growth.
• Take a lead role and represent Sales by addressing operational solutions / issues at the site of the customer as needed.
• Be the voice of the customer and communicate relevant information / make recommendations to the appropriate functional areas / management to ensure the appropriate attention is given in a timely manner.
• Visit customers as needed to develop a partnership and strengthen the relationship.
• Back-up co-workers as needed.

EDUCATION and / or EXPERIENCE

• Bachelor’s degree (B.A.) from a four-year college or university.
• Three to five years related experience and / or training.
• Equivalent combination of education and experience.
• Excellent interpersonal skills, written and oral communication skills, and multi-tasking skills.
• Strong computer skills; including Excel, CRM system, Google Mail and Documents.

Last updated : 2024-05-21