Boston Standard Company - HVAC Service Technician

Step into a world of excellence and integrity with Boston Standard Company, the unrivaled leader in Plumbing, Heating, Cooling, and Electrical services across the greater Boston area. For years, we've set the gold standard for quality, reliability, and customer satisfaction, earning the trust of homeowners and businesses alike. At Boston Standard, we believe in doing things the right way – every time. It's not just about fixing pipes or repairing HVAC systems – it's about building relationships, exceeding expectations, and making a difference in the lives of our customers.

But what truly sets us apart is our commitment to our employees. We believe that our team members are our greatest asset, and we're proud to offer some of the highest wages and most comprehensive benefits in the industry. From competitive compensation to high-quality medical, dental, and vision insurance, to company-paid life insurance and a 401(k) with a generous company match, we're dedicated to providing our employees with the support they need to thrive both personally and professionally.

In exchange for your skillset and commitment, we offer:

- Company vehicle, gas card, company cell phone, and tablet

- 401(k) with Company Match Program

- Best-in-class Medical, Dental, and Vision Insurance

- Health Savings Account with company contributions

- Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance

- Paid Holidays

- Paid Time Off (PTO)

- Parental Leave

- Special deals/Discounts on a variety of services and entertainment

- Tool account

- Safety shoe reimbursement

- Family & friends discounts on services

- Yearly Performance Reviews

Must be willing to work a Friday - Monday schedule

As a Residential HVAC Service Technician at Boston Standard Company, you will play a crucial role in maintaining and servicing HVAC systems for our residential clients. Your technical expertise, commitment to excellence, and customer-focused approach will contribute to our mission of providing unparalleled comfort and energy efficiency to our customers' homes.

Residential HVAC Service Technician Success Metrics:

• Customer Satisfaction: Provide clear explanations and educate customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations. Maintain customer satisfaction rate through post-service surveys and feedback. Strive to exceed customer expectations and resolve any concerns promptly.
• First-Time Fix Rate: Achieve a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.
• Response Time: Respond to service requests within Boston Standard Company's defined time frame. Timely response ensures customer comfort and builds trust.
• Service Revenue Generation: Diagnose and troubleshoot HVAC equipment issues, recommending appropriate solutions and discussing options with customers. Consistently meet or exceed monthly service revenue targets, contributing to the company's financial growth and success. Identify opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits.
• Service Agreement Enrollment: Successfully enroll customers in Boston Standard Company’s service agreements, promoting long-term customer relationships and recurring revenue.
• Productivity and Utilization: Maintain a high level of productivity by efficiently managing work orders, minimizing downtime, and maximizing billable hours.
• Technical Excellence: Perform routine maintenance, inspections, and repairs on residential HVAC systems to ensure optimal performance and efficiency. Demonstrate continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices.
• Inventory Management: Keep track of service vehicle inventory and parts stock, ensuring accuracy and minimizing unnecessary expenses due to missing or overstocked items.
• Safety Adherence: Maintain a perfect safety record by following all safety protocols and guidelines. Ensure zero safety incidents or accidents within the performance period.
• Documentation Accuracy: Maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.
• Team Collaboration: Collaborate effectively with team members, sharing knowledge and assisting colleagues as needed. Strive to maintain a positive team dynamic and contribute to a supportive work environment.
• Professionalism and Communication: Uphold professional communication and appearance at all times when interacting with customers.
• Attendance and Punctuality: Maintain a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.
• Additional Duties as Assigned

Join our team and become an integral part of Boston Standard Company's commitment to exceptional HVAC services, customer satisfaction, and technical excellence. Apply now to embark on a rewarding career journey with us!