Overview

Now Hiring! 

Full-Time Hospice Registered Nurse Director of Patient Services

Office Location:

Signature Healthcare at Home

1200 Executive Parkway, Suite 400

Eugene, OR 97401

Work Schedule:Full time, 8 to 5 Monday thru Friday, office position, not remote position

Please apply on line for this position here: https://signature-careers.com

The Director of Patient Services (DPS) is responsible for ensuring that patient care is coordinated and managed appropriately in response to needs of patient / family / caregiver. This role ensures that care and services are delivered, documented and oversees the supervision of clinical personnel. The DPS is responsible for clinical education and quality review and will facilitate the QAPI program including management of on-going clinical staff development initiatives. The role serves as a resource for the development of standards of patient care by implementing evidenced-based practices or best practices.

Responsibilities

• Conferences with Medical Director regarding questions about an individual's eligibility for services
• Reviews and consults with clinical staff regarding patient's medical diagnosis, prognosis, medications, procedures and clinical course
• Assists clinicians in establishing immediate and long-term therapeutic goals, in setting priorities, and in developing plan of care
• Assists staffing and scheduling through communications with other managers and support staff, reviews time sheets (time logs) as appropriate. Is responsible for the assignment of adequate and appropriate staff
• Facilitates communications and works effectively between hospice staff, patients / families / caregivers, physicians, vendors, and other departments and professionals as appropriate
• Attends case conference meetings with hospice personnel to facilitate coordination of care and discussion of Interdisciplinary Group involvement
• Conducts quarterly record reviews and communicates findings and recommendations to the QAPI Committee and Director of QAPI
• Assists the Administrator and other hospice personnel in the planning, implementation and evaluation of in-service and continuing education programs
• Assists in the formulating, revising, implementing, and evaluating organization policies, procedures, goals and objectives, both short and long range
• Assists in recruiting, hiring / terminating, evaluating and manages members of the team; orients new personnel and arranges for in-service education, as appropriate
• Complies with accepted professional standards and principles
• Assesses health needs of community and assists in the development of plan(s) / program(s) to meet needs. Participates in public relation and community activities that promote the organization's role as an effective member of the hospice and health care delivery system. Promotes customer service orientation to all hospice personnel
• Actively participates in the Quality Assurance and Performance Improvement program
• Performs other duties and activities as delegated by the Administrator and / or senior management 
• Accepts direct responsibility for the growth and overall success of the Company
• Is available for consultation at all times during operating hours of the agency
• Meets productivity expectations for this position; organizes tasks and manages time effectively
• Can work independently and alone, without supervision. Asks appropriate questions when unsure of an assignment, takes initiative in areas expected of him/her. Uses good judgment in difficult situations
• Possesses personal sensitivity to the needs and experiences of others and a non-judgmental attitude towards persons of differing standards, values, lifestyles and ages
• Driver for quality initiatives based on measures and outcomes, process, and
• Manages data collection for key quality indicators, including: incident reports, Comprehensive Clinical Record Review and Admission Audits
• Trend analysis of results
• Consolidates results
• Creates and or facilitates quarterly QAPI Report

• Facilitates continuous improvement processes specific to regulatory compliance
  • Identifies needs/opportunities for improvement
  • Develops action plans
  • Oversees implementation of plans
• Staff Development
  • Orients new clinical staff
  • Drives ongoing clinical education
• Keeps up to date on changes related to regulations and COP’s
  • Assists in implementation of any changes
• Supports mission, values and goals of Signature Hospice, Home Health & Home Care

Qualifications/Skillsets

• Registered nurse with current licensure to practice professional nursing in the State preferred, (other clinical certification/licensing considered)
• Previous experience in hospice setting and with two (2) years management or supervisory experience preferred. Proven ability to work within an interdisciplinary setting
• Demonstrates excellent observation, good nursing judgment and verbal and written communication skills
• Understands hospice philosophy and issues of death / dying
• Understands principles of pain / symptom management
• Must be a licensed driver with an automobile that is insured in accordance with state and / or organization requirements
• Complies and maintains current CPR certification 
• Possess basic computer skills and knowledge of office technology – e.g. email and internet services, facsimile machines, telecommunication devices,
• Must have a passion for developing and mentoring people
• Ability to communicate information and knowledge that is compelling and relevant to the target audience

Please apply on line for this position here: https://signature-careers.com

Or contact:

Lee WhitlockSignature Healthcare At Home E: lee.whitlock@sighch.comO: 971-224-2512

Signature Healthcare at Home is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.