Set-up and maintain an appealing retail environment and assist customers with their shopping and purchase of merchandise.

Major Duties and Responsibilities

1. Customer Service

• Provide excellent customer service to all dealership customers.
• Greet customers immediately, in a courteous and friendly manner.
• Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
• Handle telephone transactions quickly, and courteously.
• Point out any sales, specials, or new merchandise to customer.
• Assist customers with their selection of merchandise and offer additional product that compliments the purchase.
• Accept cash and credit card payments for merchandise purchases. Keep cash register accurate
• Notify customers when special orders or back-ordered items are received.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.

2. Retail Sales of General Merchandise

• Provide prompt and accurate service at cash register.
• Assist General Merchandise Manager with attaining retail sales plans in General Merchandise
• Receive and process merchandise from distributors, check merchandise received against purchase invoice, log merchandise into inventory, and prepare product for showroom floor.
• Conduct or participate in periodic physical inventory of all merchandise (counts, reports, etc.)
• Assist with set-up, organization, and staging of special events such as Open house, of HOG activities, fashion shows, etc.
• Create well-organized presentations, which appeal to our customers.
• Ensure merchandise displays are stocked, clean, dust free, and appealing to customers.
• Continuously maintain showroom product availability by stocking shelves and displays.
• Maintain update customer mailing lists
• Attend training sessions to keep current with merchandising an inventory control issues.

3. Other Duties

• As assigned

Supervisory Responsibilities

• No Supervisory responsibilities

Commitments

• Treat all employees and customers fairly, courteously, and with dignity.
• Be prompt and available for flexible scheduling
• Demonstrate professionalism in providing customer service.
• Review all assigned HDU training video sessions to keep current in General Merchandise
• Accept direction, follow instructions and work well with others.

Qualifications & Job Requirements

• Must have the ability to stand and walk the sales floor for most of the day
• Frequently required to bend, stoop, crouch, reach, and lift 40 lbs of merchandise

Working Conditions

• Majority of work is conducted indoors; however, some outdoor booth sales are conducted periodically during open houses or other events.

Signature Harley-Davidson is an Equal Opportunity Employer.

Signature Harley-Davidson offers: 401k retirement plan available medical, dental and vision insurance available paid time off, employee retail discount (to eligible employees)