Signature Federal Systems is Hiring a Mission IT Operator with Security Clearance Near Springfield, VA
Mission IT Operator Location: Springfield, VA Position Responsibilities: • Responsible for resolving IT hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures. • Ensure appropriate function of hardware, software, or system functional specifications. • Analyzes, troubleshoots, and resolves issues with IT infrastructure including user systems, servers, storage and network connectivity. • Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users. • Supports new infrastructure projects. • Maintains all configuration documentation for assigned infrastructure. • Master the steps required to effectively manage and prioritize incidents. What You’ll Get to Do: • Ensure that all technical baseline infrastructure is maintained at an optimal level so that customer mission needs are satisfied. • Monitor, recognize, evaluate, and correlate system and network problems. • Responsible for maintaining a privileged user level of access, across numerous high priority systems. • Interface daily with government and partner country senior leadership, system operators and engineers at site and across the enterprise. • Interpret system documentation and record problems in appropriate reporting tools. • Support after action activities, by collecting data which describes the environment at the time of the failure. • Serve as a single point of contact for monitoring, troubleshooting, and anomaly resolution. • Restart system services as needed. • Restart system hardware as needed. • Escalate problems to Tier 2 level as required, notifies mission director if priority or severity necessitates. • Coordinate with any required resources across the enterprise to resolve operational issues. • Work with other 24x7 ground segments across multiple locations providing enterprise level maintenance support, with high customer visibility into all actions and response. You’ll Bring These Qualifications: • Active TS/SCI with Poly required. • Must have a current DODI 8570.01-M IAT Level II Certification, Security Certification. • AA Degree in a related technical discipline and relevant experience supporting enterprise operations or 3-5 years related experience in lieu of education requirement. • Excellent communication skills ensuring effective and accurate exchange of information across a multi-location enterprise, with customer visibility into crew-based actions and response. • Must be able to work a non-standard work week, weekends, and holidays; 12-hour shiftwork expected in support of 24x7 operations. These Qualifications Would be Nice to Have: • System administration experience to include UNIX, Linux, and Windows platforms. • Experience with virtualization technologies and software such as VMware • Knowledge and understanding of Enterprise Management Systems to include HP OpenView, and CA based Concord.