Voice / IVR Speech Designer
100% Remote
9 Months

Technical Skills:
NAS-industry tool for nuance of platforms of IVR-Speech components (Official source of record for the design)
DDS -Detailed design specifications
Familiarity with other nuance tools such as Nuance client portal (NCP) and On demand insights (ODI)
These tools are vital and needed as these are specific and complicated to read, they should be considered required

Project Scope/Job Details:
Transformation of contact center to cloud in order for more centralized tools.
This includes legacy work to improve current platforms.
Need someone to take on the design work for the legacy platform maintenance, they will be doing voice interface designs for enhancements such as prompts etc.
Working with PO's, Business Analysts and SMEs to enhance designs, they will receive requirements then begin to work on their designs
The resource will be looking at design standards, will need to support crafting those standards and employing them
Freelance designers can be a fit but will need to possess the specific voice/speech designer, IBR systems
Familiarity with conversational design and menu-based designs

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.