About the Job

Job Title : White Glove Conference Room Support Technician

Work Location : Fremont, CA

Work Hours (From / To) : Regular Business Hours Plus On-Call Availability

Reports To (Title) : Client Services Manager

Supervision Received : General Direction- indicates that the incumbent receives guidance in terms of broad goals and overall objectives and is responsible for establishing the methods to attain them.

The incumbent oversees an area of work, and typically formulates policy for this area but does not necessarily have final authority for approving policy.

If the incumbent is given a separate job description by an ADSL client, the incumbent will immediately notify his / her immediate manager at ADSL so that the ADSL manager can ensure the ADSL and client job descriptions are compatible.

The incumbent understands that the "at-will" employment relationship which ADSL has with all its employees also applies to the assignment of the incumbent to an ADSL client.

Therefore, the incumbent understands that an ADSL client may end the incumbent's assignment with the client at any time and at the ADSL client's sole discretion.

In such cases, ADSL's continued employment of the incumbent in this position will be evaluated on a case-by-case basis and be further subject to ADSL's business needs and the terms of the "at-will" relationship which ADSL has with all its employees.

Job Description : Selected candidates must be able to independently provide Audio Visual, web / video cast to small and large groups that include executive staff.

Must have strong customer service skills and can make decisions quickly and under pressure in support of high-ranking individuals and audiences.

Troubleshoot complex audio and visual camera software problems and provide solutions. Follow-up with all customers to ensure problems are resolved.

Document any new solutions or problems and submit to management. Communicate any problems or negative customer interactions to management.

Job Responsibilities :

• MS Teams Rooms experience required
• Basic understanding and using desktop operation systems (Windows 10, Windows 11)
• Microsoft Windows 10 and 11 (Install, configure and trouble shoot)
• White Glove, VIP Support
• Basic operation skill set of AV solution or conference room experience.
• Working knowledge of wireless and VPN technologies, TCP / IP addressing
• Troubleshooting network load and bandwidth issues related to video conference / webcasting
• Working knowledge of various printers (installation and configuration)

Qualifications :

• 2-3 years of experience in conference room support
• MS Teams Room (MTR) experience required
• Excellent grasp of the English Language
• Ability to communicate information to appropriate persons
• Excellent customer service skills
• Enthusiasm
• Attention to detail
• Communicates easily with non-technical individuals
• Ability to work in a team environment
• Must have effective interpersonal skills
• Ability to prioritize all tasks, projects, job duties
• Ability to utilize time management skills and able to multitask
• Must have excellent questioning skills as well as the ability to identify, isolate and communicate problems from and to all levels of customer base and staff
• Ability to provide problem-solving solutions over the phone and through email
• Ability to lift up to 50 lbs.

Education / Certifications

Bachelor's degree (B.A. / B.S.) or equivalent experience

Note : Critical features of this job are described herein. They may be subject to change at any time; this document does not prescribe or restrict the tasks which may be assigned.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide.

As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants.

Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions.

Visit https : / / dexian.com / to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Last updated : 2024-05-22