US/UK - REMOTE
REPORTS TO: Chief Operating Officer
Direct Reports: 4-10
Indirect Reports: up to 100
Travel: 25% of International / domestic travel
Budget Responsibility: Yes
Want to make a difference?
Interested in working with high-end health technology and using your Operational Leadership skills in a role that positively impacts millions of lives?
Our people are passionate about what they do and committed to making life easier for those involved in life-changing clinical research. What we do matters.
Where do you fit in?
The Head of Biotech & CRO Portfolio Delivery Operations oversees the Biotech & CRO Customer Delivery Operations and Global Project Management Teams, who are responsible for ensuring customer satisfaction and continued growth of the assigned customer segments through successful delivery of all contracted services by each project team for their assigned projects.
The deep Operational experience of this leader will allow them to partner closely with Signant Health’s Biotech and CRO customers and internal teams, such as Commercial, Product Management, R&D, Finance, Legal, Risk & Compliance and all the Operational functions including but not limited to the Enterprise Delivery team, Unified Portfolio Operations, Global Technical Delivery, Global Support Services, Health Digital Science, Global Supply Chain and Global Operations Services, guaranteeing customer expectations are met.
As an expert in Project Management and Account Management this role will also drive the adoption of best practices throughout the organization. It is expected of this inspirational, senior leader to be able to work in ambiguous situations, lead change by influencing of others, and operate autonomously. As a leader, you will contribute to the Biotech and CRO Customer Delivery strategy; focus on growth, scalability, efficiency, and overall quality. The role is global and responsible for teams based in multiple office locations and /or remotely.
As part of the team you will:

• Lead a global cross function team to exceed Signant Health’s new business, revenue, profitability, and customer satisfaction goals YoY for the Biotech and CRO segments.
• Collaborate closely with the commercial operations and business development teams to achieve new business targets and utilize effective account management practices to maintain active and healthy customer relationships.
• Lead, monitor and drive operational team performance across the Biotech and CRO portfolios to meet both customer and Signant Health expectations.
• Drive a culture of accountability for a team through effective people management including hiring, retention, coaching and development of team members.
• Proactive identification and implementation of continuous improvement efforts, introducing innovative new approaches to monitor and achieve consistent performance globally.
• Build upon synergies, manage client expectations, and execute financially-sound resource management solutions, allowing teams to scale in response to changing needs based on a comprehensive set of metrics.
• Create the successful definition, implementation, and execution of the external governance framework of the assigned portfolio for Customer Delivery Operations inclusive of agreed upon key performance metrics (KPIs), Service Level Agreements (SLAs), and the communication plan.
• Prioritization of strategic initiatives, monitor and track progress through completion

How you can influence in your role:

• Ability to influence direction and/or decisions without the need for hierarchy and authority.
• Execute decisions courageously, drawing upon available information, professional experience, and business context.
• Adept and savvy in working with individuals with diverse cultural backgrounds and technical experience, working towards mutual benefit and collaboration.
• Promotes a culture of agility, growth, and accountability, demonstrated through transparent and vulnerable leadership.

You'll need to bring:

• Ability to coach senior-level staff to manage and develop high-performance teams, including those in other functions within the Signant organization.
• Operational and business leadership skills, including change leadership and stakeholder influence abilities, demonstrated ability to drive innovation in capital project management approaches/strategies.
• Extensive experience within Biotech and CRO industry, with deep expertise that challenges status quo and drives sustainable change across the organization.
• Illustrated knowledge of project management principles and how to build long lasting trusted relationships with clients.
• Experience with P&L responsibility.
• Ability to influence profitability/efficiency of Signant Health services.
• Strong leadership, communication, presentation and negotiating skills.
• Experience of working in a matrix structure, using organizational thinking, influence, self-management, collaboration, customer-focus, and empathy to lead success.
• Degree in Life Sciences, Business, IT or other relevant experience

We know that everyone has different wants and needs, which is why along with a competitive salary we support our people with a variety of perks and benefits.
As part of our team some of the benefits you can expect to receive are:

• Rewarding package
• Long Term Incentive Plan
• The flexibility to work remotely.
• Comprehensive health, dental and vision insurance
• A competitive 410k
• Fitness and Wellness initiatives and app subscriptions

Does this sound like something you’d like to explore? Then we’d love to hear from you!
To apply, please submit your CV.
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At Signant Health, accepting difference isn’t enough—we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients and our community. Signant Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.