PILB #3068

Do you possess strong customer service skills and are looking for a career change? Signal of Northern Nevada is Veteran owned and is seeking like-minded hardworking individuals who demonstrate integrity, credibility, and honesty to join our growing Team! Within Signal of Northern Nevada you will be respected and valued for the peace of mind you provide to your community within your customer service role that emphasizes on residential security.

Signal team members possess a great attention to detail, productive time management, strong written and verbal skills, and above all else, a strong customer service foundation to better serve our clients and community.

Presently looking to fill the following shifts:

• Full time to begin immediately: Roving Residential Patrol South Reno-Spanish Springs 7pm-5am (3rd shift)

• Temp/Seasonal to begin Mid-May: South Reno Dedicated Thursday-Sunday 2pm-7pm

• Part Time to begin end of May: South Reno Dedicated Thursday-Saturday 7am-5pm

*** ATTENTION****

• PILB for Nevada is needed for the job. If you don't already maintain this credential you must be willing to go through the application process before being able to start training. Please apply to continue the conversation about the nexts steps in this process, assistance may be available.
• Must be at least 21 and have the ability to work holidays if it falls on your set schedule.
• Pay Rate: $18-$19 BOE with opportunity for professional growth, advancement and promotions!
• Must have valid driver's license, reliable transportation to arrive at location to pick up work vehicle, be willing to submit to a background check, and a clean driving record to operate company vehicles.
• Benefits: Customized Benefits! Tuition Assistance of $3,500 for PT/FT/Immediate Family Members.
• Health benefits available after probationary period.

Position Summary:

A Signal Patrol Guard will conduct patrols, (foot and vehicle) for courtyards, offices, pools, and other high value areas to ensure all required access points are properly secured and to ensure protection of property and residents with a high degree of attentiveness to details and safety. All duties listed below are minimum requirements – additional duties listed in the site’s Post Orders are requirements as well.

Soft Skills:

• Visioning: Understanding the big picture and requirements necessary to deliver services that reflect company values, goals, and purpose. Can you exhibit our core values, creating peace of mind for our clients?
• Strategic Planning: Effective engagement, communication, planning and execution of daily patrol responsibilities while meeting established deadlines. Can you effectively complete a route in the allotted time?
• Financial Acumen: Understanding company measurements while executing the necessary behaviors to drive performance. Can you manage your time on property which equates with meeting the company benchmark?
• Team Development: Communicate with Clients, team members and management effectively and in a timely manner, receiving and relaying feedback and executing follow up as needed. Can you work cohesively with a team, delivering on key objectives?
• Project Management: Complete understanding and execution of daily tasks and efficiently delivering services that meet the needs of the business.Can you complete your daily assigned tasks and communicate maintenance needs of company assets?

Responsibilities:

• Will conduct and deliver various mobile security services while operating company patrol vehiclethat reflect the company’s values, expectations, and consistent service in alignment with site specific instructions/post orders.
• Will write detailed and accurate reports utilizing company technology and web or app-based software during each shift that align with site instruction/post orders.
• The Ability to consistently arrive on time for shifts, clock in and out, meet time commitments, follow instruction, follow dress code and appearance standards and expectations 
• Interacting with internal and external customers on site cultivating a customer service relationship striving to provide peace of mind.
• Consistently communicates with the Advanced Patrol Guard and or the Branch Patrol Supervisor to promptly report any customer or property related information and concerns.
• Will be assigned a vehicle that guard is responsible for during their shift to include fueling, washing, interior cleanliness, and inspecting.
• Responsible for the care of any Signal equipment assigned during shift including radios, access keys/cards, uniforms, and devices, etc.
• Manage daily activities while meeting key benchmarks and expectations set by the Branch Patrol Supervisor such as reporting standards and service quality.
• Consistently deescalate issues through communication in a professional and prompt manner.
• Communicate with the Branch Patrol Supervisor to receive and disseminate information through Branch Supervisor Daily Scrum, such as the client needs, route changes, and post order updates to ensure operational excellence and efficiency.

Requirements:

• 21 years of age or older
• High school diploma or GED
• Pass background check and drug test
• Must have valid driver’s license and good driving record
• Must have reliable transportation
• Complete training modules within first month
• Excellent organization, oral, and written communication skills
• Demonstrate a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
• Must be able to move equipment weighing up to 20 pounds 

Signal is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.