Location: Signal of Olive Branch

Title: Director of Operations

Pay rate: $60,000 yearly

Signal of Olive Branch is looking for a hands-on director of operations that oversees and manages the daily operations while optimizing productivity on all procedures. The director will be responsible for coordinating strategic planning and the process improvement of day-to-day operations in the security field. The director will also work hand in hand with the coordinators and officers to enhance performance and achieve the company’s goals while meeting weekly KPI’S. They are tasked with delivering peace of mind to our clients through the training and development of operations coordinators.

Position Summary

The Director of Operation is a self-motivated and results-driven Director who will implement and manage the organization’s business activity. Responsible for planning, coordinating, directing, and managing the weekly and month to date activities. Listed below, but not limited to, are some areas of individual responsibilities. This is not a comprehensive list and responsibilities are contingent upon additional needs and requirements of the business and may be subject to change.

Responsibilities:

• Develop and implement strategic plans and objectives that align with the organization's overall goals. Identify opportunities for operational improvements and efficiencies.
• Oversee day-to-day operations and ensure smooth functioning of various departments or functions within the organization. Monitor key performance indicators (KPIs) to assess operational performance and take corrective actions as needed.
• Provide leadership and guidance to operational teams, including managers and supervisors. Foster a positive work culture, promote teamwork, and ensure effective communication and collaboration across departments.
• Optimize the allocation of resources, including personnel, budget, and equipment, to maximize operational efficiency and productivity.
• Identify and implement process improvements to streamline operations, enhance productivity, and reduce costs.
• Identify and mitigate operational risks and develop contingency plans to ensure business continuity. Monitor compliance with relevant regulations and industry standards.
• Analyze operational data and metrics to identify trends, patterns, and opportunities for improvement. Prepare reports and presentations to communicate operational performance to senior management and stakeholders.
• Lead and support organizational change initiatives, including the implementation of new processes, systems, or technologies. Effectively manage resistance to change and ensure smooth transitions.

Qualifications:

• A bachelor's degree in business administration / operations management.
• 3-5 years of related experience operations management, preferably in a leadership or managerial role.
• Solid understanding of Microsoft Office Suite.
• Outstanding verbal and written communication skills required. Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required.
• Valid driver’s license
• Valid unarmed security license, preferred.
• Valid armed security license, preferred.
• The employee must constantly walk, stand, reach with both hands and arms, and must be able to drive a vehicle. The employee may occasionally lift and/or move up to 25 pounds. May be required to climb stairs on an intermittent basis at client sites.
• The job is generally performed in an office setting; however, during site visits the employee may be subject to adverse conditions such as rain, cold or heat for short periods of time.
• Must be able to focus and multi-task in a busy environment, with the ability to successfully handle stressful situations in a calm and professional manner. Includes being able to effectively manage multiple employees with diverse personalities and engage them to perform at optimum levels.

Soft Skills:

• Visioning: Understanding the big picture and requirements necessary to deliver services that reflect company values, goals, and purpose. Communicates the brand vision and puts structures in place that support company goals and objectives while aligning client needs.
• Strategic Planning: Manage and oversee effective engagement, planning and execution of patrol and dedicated operations. Projecting and effectively maintain organizational chart for current and future of team growth. Develops priorities and strategy for future operational growth.
• Financial Acumen: Understands company measurements while developing, managing, and executing the necessary behaviors to drive results. Can effectively manage the delivery of the Signal business model through (KPI) key performance indicators while controlling company resources.
• Team Development: Integrate Core Values through the franchise organization. Develop organized recruiting and onboarding structure. Oversees company Training and Development programs.
• Project Management: Oversees and manages company fleet division including budgeting, routing, maintenance, and acquisitions. Has a full understanding of and maintains compliance and regulatory items. Manages Vendor relationships while continually growing and cultivating new opportunities beneficial for the Franchise. Conducts Client reviews and visits, developing a full understanding of their business needs to develop service and execution plan.

Job Type: Full-time

Pay: $60,000.00 per year

Schedule:

• 10 hour shift
• Evening shift
• Night shift
• On call
• Weekends as needed

Experience:

• Management: 2 years (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Olive Branch, MS (Required)

Willingness to travel:

• 50% (Required)

Work Location: In person