Are you a values-driven individual? Do you have the determination to provide legendary customer service? Do you thrive in a fast-paced environment? Are you ready for a challenge?

Showdown Displays manufactures and supplies event, display and promotional products to the Advertising Specialty and the Promotional Products industry. We also have received recognition for exceptional growth, innovative products, company culture and legendary customer service. We invite you to view some of our products at: www.showdowndisplays.com.

We actively live out our core values: Passion for Excellence, Accountability, Respect, Innovation, Teamwork and Integrity. For prospective team members who possess these values, are passionate about what they do and want to truly make a difference, joining our company can be a life-changing opportunity.

The Product Technical Support Specialist works closely with Product Managers to ensure product information is accurate and on track with new product gate processes and with Quote Analysts to provide ERP support for custom items. This individual also manages the product questions queue, providing product information to the customer care and sales team.

What you will be responsible for:

• Support new product development: gather and manage new incoming product, note issues with incoming product, assemble, and collect product specifications, and disperse product to proper team members for market introduction.
• Create Item numbers for incoming new and product additions.
• Create Assembly BOMs for incoming new and product additions.
• Create barcodes for incoming new and product additions.
• Work closely and maintain a strong line of communication with the product managers and quote analysts to provide accurate and timely responses regarding specific product information.
• Act as go-to person for product inquiries. Manage the daily Product Questions inbox. Reply to inquiries without unnecessary delay (maximum response time allotted is two hours)
• Support integration project initiatives including but not limited to PIM (Product Information Management), ERP, product technical info, and custom quoting item number data management and creation.
• Translate/develop/update comparison charts, FAQ’s and other methods that improve the database of product information. (e.g., Test Grid and Test Strip Wizard)
• Enter product information into PIM and ensure data transfers correctly to customer-facing “production” website.
• Manage clearance items within both website and PIM.
• Assist in company collateral proofing.
• Participate in weekly ECO (Engineering Change Order) meetings. Champion changes to product and hold accountable stakeholders to complete ECO.
• All other duties as assigned by supervisor.

What will you bring to the table (Skills/Experience Required):

• Effective communicator
• High School diploma or equivalent, college degree is a plus.
• 1 year experience as a project coordinator or customer care representative
• Previous experience with company product line is a plus.
• Must be proficient in Microsoft Office, intermediate knowledge of excel spreadsheets and data manipulation/organization.
• Well-versed in the individual department’s primary functions and process’

Physical Demands and Work Environment

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand, and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a moderate noise level.

The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What will you enjoy from working with us?

• Recognition for your hard work and achievements!
• Opportunity for new challenges! We are growing!
• Competitive pay and benefits including 401k and company match!
• Paid training.
• Fun work environment built on six Core Values ~ Passion for Excellence, Accountability, Respect, Innovation, Teamwork and Integrity. This is not just a poster on the wall!
• Great employee referral program! Refer someone and earn cash! How legendary is that?
• Strong leadership team!
• An organization that gives back – we strongly support Common Hope.
• An organization that you will be proud to work for!

If you can demonstrate your extraordinary successes in the areas above, then we would love to hear from you! Please gather your resume, along with a summary of your successes referencing the questions above and apply at www.showdowndisplays.com.

Offers are contingent upon passing all background checks, criminal check and professional reference checks.

COVID-19 Precautions

We take our employees’ health and safety seriously. Both MN OSHA and the Anoka County of Health have reviewed and approved our COVID-19 Response Plan and its execution.

Diversity creates a healthier atmosphere: Showdown Displays is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.