2 Front Desk Host (Full Time) - Up Valley Inn Jobs in Calistoga, CA

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Front Desk Host (Full Time) - Up Valley Inn

Sightline Hospitality

Calistoga, CA | Full Time

$31k-40k (estimate)

11 Months Ago

Front Desk Clerk (Full-Time) Up Valley Inn

Sightline Hospitality

Calistoga, CA | Full Time

$31k-41k (estimate)

3 Days Ago

Front Desk Host (Full Time) - Up Valley Inn

$31k-40k (estimate)

Full Time 11 Months Ago

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Sightline Hospitality is Hiring a Front Desk Host (Full Time) - Up Valley Inn Near Calistoga, CA

The Up Valley Inn & Hot Springs in search of a full-time Front Desk Host!

Our ideal candidate is warm "people-person" who is welcoming and friendly, dedicated, and detail-oriented. Our front desk is the hub of service for our guests, and we'd love to find someone who is passionate about providing great service and hosting our guests to beautiful Napa Valley. Come join an uncommon project with extraordinary people!

About the Up Valley Inn & Hot Springs

The Up Valley Inn & Hot Springs offers guests a luxurious, comfortable, welcoming home base for everything from Napa Valley wineries and endless outdoor activities to restorative hot springs spa services. The Up Valley Inn has a 100% natural geothermal mineral water swimming pool and whirlpool, and all new “rustic-meets-modern” redesigned public areas and guestrooms

About Sightline Hospitality

San Francisco based Sightline Hospitality, LLC is a hotel management company of a portfolio of Full-service, Limited Service and Boutique hotels across the United States, including Hawaii. Our unique and thoughtfully designed collection of boutique hotels, spas, and restaurants offer remarkable experiences across the United States. Through warm, welcoming and genuine service, our staff creates memorable lodging, dining and wellness for our guests. We pride ourselves on a collaborative workplace whose foundation is our staff, our guests and our communities. The success of our business begins and ends with you!

Essential Job Functions

Answering telephones in a prompt and professional manner and providing assistance to callers
Taking reservations in person and over the phone
Reading and responding to hotel email
Checking guests in and out
Completing group pre-registrations and key packets
Posting charges and processing payments
Communicating with Housekeeping and Maintenance
Handling mail and coordinating deliveries of messages and packages
Anticipating guests' needs, acting promptly to acknowledge all guests, however busy and whatever time of day.
Communicate service and amenities of the hotel to guests and provide Concierge service as needed. Maintain a fluent knowledge of local restaurants, special events, city attractions, and outdoor activities.

Position Requirements

Fluency in the local language
A minimum of one years' experience in a customer/guest service and/or public contact related job is desired.
Prior hotel front desk experience desired but not required
Must have High school diploma or equivalent.
Must be computer literate, ideally with a knowledge of Word
Must have great communication skills

Desired Skills/Aptitudes

Excellent interpersonal skills and the ability to work well with co-workers and the public.
Possess a courteous, friendly and professional manner.
Independent thinker and a 'quick study'.
Good team player.
Ability to solve practical problems and deal with a variety of situations.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
Ability to work well under pressure and handle multiple tasks at once.
Must be punctual with regular and reliable attendance.

Essential Physical Abilities

Endure various physical movements throughout the work areas, such as reaching, bending and stooping.
Remain in stationary position for a maximum eight hours (excluding meal and rest breaks)
Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 40 lbs.; and lift and/or carry or otherwise move packages, boxes, and luggage.
Periodically required to work at a very fast pace, under pressure.

Full-time Benefits Include: