Summary

The Document Management System Administrator is responsible for providing support for NetDocuments, a cloud-based document management application. Duties include executing client upgrade testing, adjusting system configurations, overseeing third-party integrations, and managing software updates, advocating for system enhancements and maintaining system documentation. Additionally, the Administrator provides support to users firmwide which may include, but is not limited to troubleshooting incidents, resolving user issues, contributing to training efforts, supporting the discovery needs of the Office of General Counsel and operational needs of Records Management.

Duties and Responsibilities

• Resolve cabinet, workspace and document access issues. This will include working with both Service Desk personnel and end users.
• Troubleshoot NetDocuments errors. This includes interpreting error messages and diagnosing issues with integrated applications (i.e. MS Office, Outlook, etc). Must be able to work with vendors and/or other internal technical resources.
• Assist with evaluation of new NetDocuments releases & testing and implementation of new functionality as needed.
• Provide support for our cloud based NetDocuments application including updates, configurations, integrations, enhancements, and troubleshooting.
• Provide support for related systems and integrations including Intapp Walls, Litera CAM, SSRS reports, various other reporting tools, cloud integrations, data warehouse data integrations, and security components.
• Research new applications and/or application features both independently and by management request. Formulate recommendations and implementation plans. These recommendations require analysis of the overall solution both from a backend and front end perspective.
• In conjunction with other technology teams, establish and maintain appropriate test environments and define application test plans which identify which team is responsible for each level of testing.
• Evaluate, test and integrate new software and upgrades to existing software. This may also entail identifying web server requirements.
• Define desktop packaging requirements and prepare applications for installation into the production environment using Firm standard tools and methodologies.
• Monitor all components of the DMS environment for security, performance and stability.
• Interface with NetDocuments and other vendors as appropriate to resolve problems.
• Using a variety of means, maintain a high level of current awareness of new technologies and technology trends with assigned applications and areas of discipline.
• Provide after-hours on call support. Work as needed during monthly maintenance window.
• Generate adhoc reports using SQL queries.
• Perform document imports and exports including generating metadata spreadsheets.
• Review training materials for accuracy and completeness.
• May be required to perform other duties or special projects as required.
• Documenting processes and procedures.

Qualifications

To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email staffrecruiting@sidley.com (current employees should contact Human Resources). 

Education and/or Experience:

Required:

• Bachelor’s degree or equivalent combination of education, training, and experience.
• Experience with NetDocuments or a cloud-based information management system.
• Experience troubleshooting integration issues with MS Office and Adobe Acrobat.
• Excellent troubleshooting skills.
• Ability to communicate effectively with senior level users.
• The ability to develop technical documentation for both a technical and non-technical audience

Preferred:

• Professional services industry experience supporting cloud-based applications.
• Experience with PowerShell and other basic scripting languages.
• Experience supporting applications implemented through Citrix.
• Ability to write basic to moderate SQL scripts is a plus.

Other Skills and Abilities:

The following will also be required of the successful candidate:

• Strong organizational skills
• Strong attention to detail
• Good judgment
• Strong interpersonal communication skills
• Strong analytical and problem-solving skills
• Able to work harmoniously and effectively with others
• Able to preserve confidentiality and exercise discretion
• Able to work under pressure
• Able to manage multiple projects with competing deadlines and priorities

Sidley Austin LLP is an Equal Opportunity Employer