At The Standard, you’ll join a team focused on putting our customers first. Our continued success is driven by a high-performance culture. We’re looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what’s right – across the company and in our local communities. We offer a caring culture where you can make a real difference, every day. Ready to reach your highest potential? Let’s work together. Job Summary: This position works with New Business and Inforce policy administration and maintenance. Prepare and deliver policy change quotes. Respond to telephone and email inquiries and process change requests from individual disability and ported life insurance policy owners, agents and representatives of policy owners and vendor requests. Prepare correspondence, calculations, and monitor the status of requests as appropriate to ensure timely response and customer satisfaction. Principal Duties & Responsibilities: Contribute to the company’s success by continually striving to deliver excellent customer service and meeting or exceeding performance objectives for the following major job functions: Respond to a wide variety of customer service inquiries Promptly and accurately summarize information about individual disability and ported life products. Explain policy information including policy service options and contractual provisions to policy owners, producers, financial advisors and authorized 3rd parties. Process routine and moderate complexity policy changes Monitor and follow-up on the status of requested work to ensure timely processing in accordance with internal and regulatory guidelines. Prepare customized correspondence as necessary. Support divisional projects as assigned, particularly activities related to front-end service delivery. Knowledge, Skills & Behaviors: Has good organization skills, time management, attention to detail and critical thinking skills. Must have strong written and oral communication skills and be able to perform basic math. Building business and product knowledge is important in performing this role successfully. Seeks information to understand the rationale and importance of change. Completes assigned tasks and responsibilities, providing information to others in a timely manner. Demonstrates attention and listens to others, being considerate of others’ opinions. Follows standard procedures for solving the most basic problems, escalating all non-routine problems to a more experienced colleague or supervisor. Completes steps necessary to meet work goals in a timely manner. Fosters strong working relationships with teammates and internal customers. Achieves & maintains team productivity and accuracy goals Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Independence & Supervision required: Receives general instructions on routine work and detailed instructions on new projects or assignments. Interaction & Influence: Evaluates and communicates policy information in a clear manner. In the scope of the role, it provides factual, technical, or policy related information with high sensitivity and discretion. Foster strong working partnerships with own teammates, Underwriting, Producers, Agencies and Sales. Required Qualifications: High school diploma/GED or higher 2 years pervious professional experience working within an office environment Intermediate level of proficiency with Microsoft; Word, Excel, Teams and Outlook Intermediate level of proficiency with common PC software’s Ability to work from the office, located in Lynchburg, VA or Portland, OR, per business need. Preferred Qualifications: Previous IDI experience Previous insurance experience Please note - the salary range for this role is listed below. In addition to salary, our package includes incentive plan participation and comprehensive benefits including medical, dental, vision and retirement benefits, as well as an initial PTO accrual of 164 hours per year. Employees also receive 11 paid holidays and 2 wellness days per year. Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on various factors, including individual and organizational performance. Salary Range: 21.51 - 28.73 Positions will be posted for at least 5 days from original posting date. Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable. The Standard is a family of companies dedicated to helping its customers achieve financial well-being and peace of mind. In business since 1906, we’re a leading provider of group and individual disability insurance, group life, dental and vision insurance, voluntary (employee-paid) benefits, absence management services, and retirement plans and annuities for employers and individuals. For more information about The Standard, visit www.standard.com or follow us on Facebook, Twitter or LinkedIn.