Company DescriptionAbout SibyllineSibylline is a leading intelligence and strategic risk consultancy in the security sector. Since 2010 we have supported businesses, governments and NGOs through the provision of high-quality risk analysis, due diligence and consultancy services. The firm provides an innovative, entrepreneurial and fast-growing working environment, offering employees ever greater exposure to high profile clients and challenges. Sibylline offers fantastic opportunities for career progression within a successful company, and we aim to help our employees to build their own personal profiles as well-regarded analysts within the broader industry.Key attributes of Sibylline employees are:Self-motivated, and auto-improving individuals who can couple initiative and boldness with good judgementExcellent written and spoken EnglishClarity of thought and analytical flairStrong, demonstrable interest in security and intelligenceThe ability to work under pressure, demonstrate leadership when required but also be able to collaborate effectively in teamsExcellent attention to detailBenefits and remuneration:Medical/Dental/VisionLong Term/Short Term DisabilityBasic Life and AD&D Insurance401(k) up to 5% matchingPTO: 10 days accrued per year and 4 personal days each yearSick: 5 sick days front loaded every yearJob DescriptionAbout the RoleWe are looking for an experienced Global Security Operations Center (GSOC) Supervisor ​to join our team, working on-site, embedded within our client's rapidly evolving GSOC team. You will lead a team of Operators who are responsible for access control, alarm monitoring, customer service, incident management, and other ad hoc tasks as needed. You will ensure that all operations are conducted in line with established policies and procedures and meet the client’s standards. You will work in a 24/7 environment monitoring various information systems, CCTV feeds, and alarm systems. You will work with Operators to respond to security incidents which may impact the client’s people, products, property, or brand image. These can include (but are not limited to) extreme weather conditions, political instability, crime, terrorism, or technical failures.This is a full-time on-site role working day shifts. Responsibilities​Draft, review, and distribute stakeholder notificationsTriage and manage incidents that cause business disruptionsDevelop and mentor Operators through coaching, providing feedback, and managing conflictOversee quality control and oversight for all production, support, and staffing functions in conjunction with the Operations ManagerWork with the Operations Manager to identify process and quality improvementsRepresent the GSOC in incident response meetings with stakeholdersFacilitate “tabletop” and drill exercises whilst on shift for continuous Operator trainingReceive pass-down information from other shifts, and conduct shift briefings to provide updates, assignments, training, and contractual complianceProvide back-up support and on-call functions as neededAssess service statistics and prepare detailed reports on findingsRespond to escalated customer service issues in a timely mannerCollaborate with multiple departments to propose and implement solutions to customer challengesRequirements Bachelor’s Degree in Criminology, Political Science, Business Management, Criminal Justice, Communications, Sociology, or other related degreeExperience managing or leading others (this can include line management, training, or general mentoring)Excellent written and verbal communication skillsExperience conducting research or analysisAbility to multitask in a fast-paced, at times stressed work environmentA dependable team player with business maturity, enthusiasm, and a positive attitudeComfortable with a high-tech work environment and willing to learn new tools and innovationsSelf-motivated, curious, and knowledgeable about the news and current eventsStrong analytical skillsStrong motivation to grow and develop as a security and/or intelligence professionalProcess-oriented, with an understanding of the role of people in facilitating the best customer experience​Nice to have Knowledge of security systems for access control and alarm monitoringKnowledge of mass employee notification systemsPrevious experience managing teams in a corporate security, government, or military settingExperience managing a team of at least five peopleAdditional InformationInterview process: Initial call with our Talent Acquisition team memberTimed written assessment (arranged at the time that suits you) to test writing and analytical capabilityPanel interview with some of the team members and hiring managers at SibyllineMeet and greet with the client The remuneration for this role is negotiable for the right candidate, dependent on qualifications, skills and experience. The salary range for this role is between $70,000 - $90,000Sibylline is committed to the recruitment and selection of candidates without regard for sexual orientation, gender, ethnicity, age, political beliefs, culture and lifestyle. We are committed to fostering a business culture that reflects these values and promotes equal opportunity.