Job Title: Service Center Manager

Department: Operations

Reports To: Vice President of Operations

Status: Full Time exempt

Location: Vermillion, SD

ABOUT: Shur-Co, LLC

Shur-Co®, LLC, is headquartered in Yankton, South Dakota, and is a leading provider of covering systems, parts, and service to the global transportation market. With over 60 years of industry experience, Shur-Co® now manufactures a wide offering of tarp systems and accessories for trucks, trailers, carts, and specialty equipment used in the agriculture, construction, waste and flatbed markets. Shur-Co® operates 12 production sites and sales locations in the United States, Canada, and the United Kingdom, giving you the opportunity to work with employees and customers all over the world. We are always looking for well-qualified candidates to fill a variety of open positions. Check out all our opportunities at www.Shur-Co.com/employment.

JOB SUMMARY

The Service Center Manager will be responsible for the day-to-day warehouse and installation / repair operations, scheduling, capacity planning, problem solving, quality control and training of a team of warehouse and installation operators. Successful candidates will have strong leadership qualities, the ability to work closely with management to meet production schedules and provide feedback to improve product quality and manufacturing efficiency, strong commitment to Safety programs and enforcement. Strong ability to communicate effectively to team members and management. Manage Business Unit to optimize profit, productivity, and the utilization of personnel while maintaining the highest possible degree of customer satisfaction.

DUTIES / RESPONSIBILITIES

• Manage and control the performance of the Service Center using appropriate reports, tracking systems, and surveys.
• Direct and schedule the activities of all branch team members to maintain high-quality service repairs and installations.
• Meet monthly revenue targets, maintain reporting systems required by management.
• Ensure that all customers obtain proper estimates and time required for installations, repairs, and maintenance.
• Conduct and document quality inspections of completed jobs for thoroughness and quality.
• Manage annual operating budget for the branch.
• Establish and maintain good working relationships with customers to encourage repeat business and referral business.

• Facilitate and/or conduct technical training and sends team members to appropriate training schools as needed.
• Monitor and maintain a right-sized inventory to serve the customer's needs while minimizing inventory investment. Conduct weekly cycle counts for accurate inventory.
• Manage compliance with federal, state, and local regulations that affect Service Center operations, such as hazardous waste disposal, OSHA, employment law, etc.
• Maintain a safe working environment. Responsible for holding monthly safety meetings and conducting safety audits of the facility and grounds.

• Uphold and enforce all company policies as stated in the employee handbook.

• Promote and assist in the marketing of new products.

• Represent Shur-Co, LLC at regional trade shows.
• Other Duties as Assigned

EDUCATION / EXPERIENCE

• Associates or Technical School Degree with 5 – 7 years industry experience preferred.
• 3 years supervisory experience (preferred)
• Experience managing warehouse and installation services staff of 20 individuals.
• Familiarity with tarp fabrication, tarp system installation, and standard office procedures preferred.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Experience with Microsoft Office (Word, Excel, Outlook)
• Must be able to read and interpret prints.
• Ability to communicate effectively through oral and written communications.
• Ability to analyze and solve problems.
• Ability to work with others collaboratively.
• Strong organizational skills.

SKILLS PREFERRED

• 3 years of vehicle service experience, custom subsystem installation service a plus
• Strong verbal and written communication skills, interpersonal and analytical skills
• Ability to read and interpret general business periodicals, technical procedures, or governmental regulations.
• Able to write reports, business correspondence, and procedure manuals.
• Lean Manufacturing training a plus