The Bowery Group: Server Job Description

Position: Server 

FLSA Designation: Non - Exempt 

Reports to: FOH Management 

As a Server you are responsible for a positive interaction with all guests while serving them in a friendly and hospitable manner. You will play an integral role within the guest experience ensuring that they feel welcomed and accommodated the entire time. 

Essential Functions and Basic Duties:

• Processes guests’ orders to ensure all items are adequately prepared on a timely basis. 

• Communicates with managers, host/hostess, bus persons, kitchen staff, bartender and coordinates the entire station to ensure guest satisfaction with food, beverage, service, and hospitality

• Interacts with every guest in a professional, friendly, and hospitable manner

• Attends all mandatory pre-shift meetings

• Completes all opening, closing, and side work tasks thoroughly and promptly

• Accurately accounts for all sales, discounts, promotions, and tip reporting in the POS system according to company cash handling procedures

• Exhibits positive, approachable body language

• Commits to regular, reliable attendance and all scheduled training sessions and meetings are required.

• To protect the restaurant and diners by adhering to to New York State and City local laws including sanitation, safety, and alcohol beverage control policies 

• Adhering to Bowery group standards and expectations

• Ability to help support the Barista station ie: making espressos and cappuccinos if necessary

• Ability to train incoming hires 

Specific Job Knowledge, skills, and abilities:

• Ability to stand and walk up to 12 hours 

• Bi-Lateral manual dexterity as required to handle, touch and feel, and reach with hands and arms 

• Ability to talk and hear clearly

• Able to carry hot and cold plates

• Ability to stoop, kneel and crouch

• Ability to taste and smell

• Ability to frequently lift and/or move up to 20 pounds 

• Ability to utilize close, distance, color and peripheral vision, as well as depth perception and to adjust focus

• Ability to work in a fast-paced work environment and deliver orders in a timely manner

• Willingness to work at peak hours, which may include evenings, holidays, and weekends

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and ratios

• English fluency

• Ability to effectively present information and respond to questions from groups of managers, staff, guests and the general public

• Effective verbal, written and interpersonal skills to communicate positively

• Strong problem-solving acumen

Has knowledge of beverage service

Qualifications Standards:

• High school graduate or equivalent 

• Two - three years in a high-volume, fine-dining restaurant 

• Basic knowledge of dining room and service procedures

• Sexual harassment training required