Full Time Resident Services Coordinator

SHP Management, a leader in the affordable housing market, has an immediate opening for a Full Time 40 hour/week Resident Services Coordinator to join our team at our 400-unit family site located in East Hartford, CT. This is a 40-hour week position with benefits.

POSITION SUMMARY

The Resident Services Coordinator is responsible for the coordination of non-sheltered needs of the resident population. Effective service provision is encouraged through cooperation within the management team to enhance the residents’ ability to live independently and safely in their community. The Resident Services Coordinator is directly supervised by the Senior Resident Services Coordinator for that region.

ESSENTIAL FUNCTIONS

Duties may include, but are not limited to the following areas:

• Knowledge of community support resources, the eligibility for accessing these services and the delivery methods.

• Ability to empower residents to make personal decisions, increase self-esteem and maximize independence.

• Ability to provide advocacy for the resident population.

• Ability to collaborate with on-site staff, state, federal and community agencies.

Implements Section 504 compliance through processing Reasonable Accommodation Requests

• Ability to establish trust, to listen and to assist residents in defining their problems and identifying possible resources and solutions.

• Possess organizational and time management skills and flexibility.

• Provide mediation and conflict resolution to assist residents in resolving complaints 

• Serve as a liaison between residents and management.

• Coordinate and implement programs of social, medical, psychological, and rehabilitative services.

• Improve the quality of life within the development.

• Establish appropriate on-site educational and wellness programs.

• Provide direct interventions and crisis interventions to residents.

• Develop effective working relationships with federal, state and local community agencies and service providers.

• Provide support and referrals to local, state, and federal agencies and service providers.

• Maintain documentation of interventions, services, and communication in a confidential manner.

• Complete and submit necessary HUD reports and other documentation as required.

QUALIFICATIONS: SKILLS & ABILITIES

• Bachelor’s degree in human services or related field

• 2 to 5 years’ experience required

• Demonstrated competency with Microsoft Office required

• Excellent communication skills both oral and written

• Ability to accept responsibility and account for his/her action

• Trait of being dependable and trustworthy

• Ability to utilize available time to organize and complete work within given deadlines

• Ability to work at a sustained pace and produce quality work