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Job Summary
Date of First Consideration : June 2, undefined
Applications received by the date of consideration will have priority in the review process, noting the position will remain open until a final hire is made in the event a return for review of late applications is needed.
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Student Support Programs includes the Career Center, Counseling Center & Human Development, Athletics & Physical Education, Student Life, Residential Life, Assessment & Testing Center (ATC), Community Employment Program (CEP), and Veteran & Military Student Services (VMSS).
Under the general supervision of the Dean of Student Support Services, the Customer Service Specialist 2 (CSS2) provides front desk reception and support for the following units within the division : Counseling, Veteran & Military Student Services (VMSS), Running Start, and Student Accessibility Services (SAS).
The CSS2 is responsible for representing the designated programs and services to students, staff, and / or members of the public by providing program information and processes through a variety of electronic or verbal inquires.
This position is also responsible for providing administrative, fiscal, and programmatic support to the Dean and areas as assigned.
Essential Job Duties :
Qualifications
REQUIRED EDUCATION & EXPERIENCE :
KNOWLEDGE OF :
SKILL IN :
Conditions of Employment
PHYSICAL WORK ENVIRONMENT :
The College is currently providing services in a mixed modality of operations (both online and in-person services are offered).
This position will perform work in a standard office setting, use standard office equipment and physically attend meetings both on and off campus, ability to communicate in person or through appropriate means.
Please note, there may be limited opportunities for online work depending on program or area needs. If authorized for online work, employees will need to provide their own workspace and internet access, noting the College will provide technical equipment and support for online work needs.
TERMS OF EMPLOYMENT / SALARY :
This position is allocated to pay range 37, under the Washington State Office of Financial Management higher education salary schedule.
Salary placement for new employees is determined by the College. This position works 40 hours per week, with schedule dependent upon department needs.
Hiring of this position is contingent on available funding as determined by the College President.
OTHER CONDITIONS :
Shoreline Community College is committed to providing equal opportunity in education and employment for all students, employees, and applicants, and does not allow discrimination or harassment on the basis of race or ethnicity, color, national origin, age, sex, sexual orientation, gender identity, marital status, creed, religion, status as an honorably discharged veteran or military status, political affiliation or belief, citizenship / status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability.
For our full non-discrimination statement and contact information, visit :
Persons with disabilities have the right to reasonable accommodation in all aspects of employment with the College. This includes, but is not limited to recruitment, application, hiring, training, termination, conditions of employment, and any other employer-supported activities.
Applicants requesting accommodation should contact the Office of Human Resources at 206-546-4769 or .
In compliance with the Immigration and Nationality Act, proof of authorization to work in the United States will be required at the time of hire.
Other conditions that may apply will be detailed upon the offer of employment. This position is overtime eligible.
In accordance with RCW 28B.112.080, applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current or past places of employment.
This position has been designated as a bargaining unit position represented by the Washington Federation of State Employees - Higher Education Community College Coalition.
Required Materials
To be considered for this position, please submit the following :
Applicants considered for positions at the College may be required to submit to a background check as a condition of employment.
Adverse information from the background check will not necessarily preclude employment, but will be considered in determining the applicant’ suitability for the positions.
Please Note : Once application materials have been submitted, you may not modify the application.
Whatever affects one directly, affects all indirectly ..." Rev. Dr. Martin Luther King, Jr.
Shoreline Community College is a place for students, employees, and the community to pursue excellence in education in an environment dedicated to equity, inclusiveness, and self-reflection.
We value respectful, dynamic interactions and lively discussion. We strive to create an environment where everyone is supported and valued.
Shoreline Community College does not tolerate hateful, violent, or discriminatory actions that target any person or group based on their beliefs, customs, identity, or affiliations.
When one of us is diminished, all of us are diminished.
ADMINISTRATIVE EXEMPT, CLASSIFIED, AND FULL-TIME FACULTY POSITIONS
See bottom for Part-Time Faculty Benefits Information
Comprehensive Benefits Packages
Health Insurance
Employee premiums for health insurance range depending on the plan and dependents covered.
Dental Insurance
Employees have three dental plans to choose from.
Life Insurance
Life Insurance overview :
Long-term Disability Insurance
Long-term Disability Insurance overview :
Retirement Plans
The Public Employees Benefits Board (PEBB) manages health, dental, life, and long term disability insurance. The Washington State Department of Enterprise Services administers Shoreline’s Employee Assistance Program (EAP).
PART-TIME FACULTY POSITIONS
A part time faculty member becomes eligible for benefits at the beginning of the second consecutive quarter of half time or more employment at one or more Washington state institutions of higher education.
Spring and fall quarters are considered consecutive quarters for benefits eligibility. Half time is determined based on each institution's definition of full time.
A part time faculty member must qualify each quarter they teach to maintain eligibility. Once eligible, part time faculty will be notified of their benefit and retirement options.
Last updated : 2024-05-10
Full Time
$37k-47k (estimate)
05/10/2024
06/21/2024
shoreline.edu
SEATTLE, WA
500 - 1,000
1964
JOHN BACKES
<$5M
The job skills required for Customer service support include Customer Service, Microsoft Office, Written Communication, Time Management, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service support positions, which can be used as a reference in future career path planning. As a Customer service support, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service support. You can explore the career advancement for a Customer service support below and select your interested title to get hiring information.