Date of First Consideration: February 7, 2024
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The eLearning Services department is part of the Learning Resources Division that includes Classroom Support Services, Continuing Education, and Campus Rentals. The team provides services to students, staff and faculty including technical support and training, instructional design support, student success navigation, Continuing Education classes and much more.
The Program Specialist 3 (Learning Management System Specialist) is responsible for providing technical support of all eLearning educational technology and is under the general supervision of the Director for eLearning Services. Primary responsibility is focused on the online learning management system (LMS), currently Canvas, and includes regular configuring, maintaining, modifying, testing, operating, and troubleshooting based on quarterly college needs and monthly software updates.
ESSENTIAL JOB DUTIES:

• 
  Administers the learning management system (LMS):
  • Manages the local application, tests and troubleshoots the LMS - ctcLink integration including creation and maintenance of specialized ctcLink groups. Coordinates with the State Board of Community and Technical Colleges to troubleshoot complex issues as needed.
  • Tests interfaces between the College’s LMS and related applications integration with other systems in both preproduction and live production environments.
  • Runs reports and analyzes Canvas Data based on application programming interface (API) calls and the needs of the college.
  • Responsible for awareness, assessment, local editing, and testing of custom HTML/XML code in Canvas and maintaining/ troubleshooting issues with this coding as needed, particularly after the monthly Canvas updates.
• Administers other eLearning educational technology:
  • Administers, configures, maintains, modifies, tests, operates, and troubleshoots other eLearning education technologies including:
    • Lecture capture (currently Panopto);
    • Digital accessibility compliance (currently Ally); and
    • Other educational technology integrated into the LMS including but not limited to, Atomic Search, SmarterMeasure, CidiLabs, Badgr, Labster, and remote proctoring tools such as Honorlock, ProctorU, and ExamSoft. Facilitates faculty requests to integrate at least 7 brands of publisher learning management systems and materials into the LMS each quarter.
• Provides front-line technical support for students by identifying, researching, troubleshooting and resolving issues with the LMS and all other educational technologies, via email, phone, remote access and ticketing system.
• Monitors emerging technology tools and how they are being implemented in academic settings; and makes decisions critically and strategically in the adoption of new technology.
• Participates in professional development opportunities and provide relevant, ongoing updates and recommendations to educational technology offered by eLearning Services.

Qualifications

REQUIRED EDUCATION & EXPERIENCE:

• Bachelor’s degree from an accredited institution
• Two (2) years of experience with planning, policy analysis, coordination and consultation with a variety of public and private agencies, organizations, and/or levels of government
• Education/Experience may substitute year for year

• Learning Management System (LMS) administration in education or other field
• HTML/XLM code
• Application Programming Interface (API) calls with Canvas Data
• Microsoft Office applications such as Word, Outlook, Excel, PowerPoint, and Teams
• Learning management and web conferencing systems within Microsoft/Mac operating systems
• Techniques for effective presentations and communication in a multicultural environment

• Fostering a climate of equity and belonging through multicultural awareness and competence.
• Attention to detail with accuracy while completing tasks within competing deadlines.
• Working with a diverse groups and individuals in a friendly, courteous, and helpful manner.
• Problem solving issues that arise through effective research and decision making within guidelines.
• Preparing clear and concise written materials for dissemination to diverse audiences.
• Effectively communicating (orally and listening) at all levels inside and/or outside of the College.
• Establishing and maintaining effective working relationships at all organizational levels.
• Time management, multitasking, and coordinating work activities with multiple partners. Ability to meet competing deadlines/priorities.
• Appropriately, interpreting applicable laws, regulations, and policies.

Conditions of Employment

PHYSICAL WORK ENVIRONMENT:
The College is currently providing services in a mixed modality of operations (both online and in-person services are offered). This position will perform work in a standard office setting, use standard office equipment and physically attend meetings both on and off campus, ability to communicate in person or through appropriate means. Please note, there may be limited opportunities for online work depending on program or area needs. If authorized for online work, employees will need to provide their own workspace and internet access, noting the College will provide technical equipment and support for online work needs.
TERMS OF EMPLOYMENT/SALARY:
This position is allocated to pay range 53, under the Washington State Office of Financial Management higher education salary schedule. Salary placement for new employees is determined by the College. This position works 40 hours per week, with schedule dependent upon department needs. Hiring of this position is contingent on available funding as determined by the College President.
OTHER CONDITIONS:
Shoreline Community College is committed to providing equal opportunity in education and employment for all students, employees, and applicants, and does not allow discrimination or harassment on the basis of race or ethnicity, color, national origin, age, sex, sexual orientation, gender identity, marital status, creed, religion, status as an honorably discharged veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. For our full non-discrimination statement and contact information, visit:
https://www.shoreline.edu/about-shoreline/non-discrimination.aspx.
Persons with disabilities have the right to reasonable accommodation in all aspects of employment with the College. This includes, but is not limited to recruitment, application, hiring, training, termination, conditions of employment, and any other employer-supported activities. Applicants requesting accommodation should contact the Office of Human Resources at hr@shoreline.edu.
In compliance with the Immigration and Nationality Act, proof of authorization to work in the United States will be required at the time of hire. Other conditions that may apply will be detailed upon the offer of employment. This position is overtime eligible.
In accordance with RCW 28B.112.080, applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current or past places of employment.
This position has been designated as a bargaining unit position represented by the Washington Federation of State Employees - Higher Education Community College Coalition.

Required Materials

To be considered for this position, please submit the following:

• NEOGOV online profile, application, and supplemental question(s)
• Letter of interest addressing each qualification
• Current resume

• Community Standard Statement

• Please describe your experience relevant to this role within a learning management system such as Canvas.
• Shoreline Community College is committed to supporting access, inclusion and student engagement in all aspects of our work. Please share how your experiences and skills would contribute to the College's values of supporting respect, inclusion and student engagement in working with students as well as faculty, staff, and our College community as a learning management administrator?
• Do you have a Bachelor's degree from an accredited institution?
• Do you have two (2) years of experience with planning, policy analysis, coordination and consultation with a variety of public and private agencies, organizations, and/or levels of government?

Admin/Exempt & Classified Positions
Comprehensive Benefits Packages

• Health, Dental, and Vision Insurance
• Life Insurance
• Long-term Disability Insurance
• Retirement Plan
• Employee Assistance Program
• Optional Flexible Medical Spending Account (FSA)
• Optional Dependent Care Assistance Program (DCAP)
• Optional SRA Tax Annuities
• Optional Deferred Compensation Plan
• Optional Home/Auto Insurance with Liberty Mutual
• Optional Credit Union participation
• Optional GET (Guaranteed Education Tuition) Program
• Tuition Waiver
• Various Professional Development & Wellness Programs

• Two options for standard managed-care plans
• One value managed-care plan
• Three preferred provider options
• Two CDHP options

• Two managed-care dental plan
• One preferred provider dental plan

• $35,000 basic coverage and $5,000 accidental death and dismemberment coverage at no cost to the employee
• Optional coverage for spouse, children, supplemental, optional, and additional accidental death and dismemberment coverage - all at additional cost to the employee

• Basic Coverage: 90 day waiting period, $240 per month maximum
• Optional Coverage: 90 day waiting period, 60% of gross pay - tax free (retirement plan still continues)

• Public Employees Retirement System Plan 2 or Plan 3. Classified and civil service positions eligible to participate.
• State Board Retirement Plan administered through TIAA-CREF - full time faculty and administrative/exempt positions eligible to participate.