SUMMARY:

Our Concierge is well connected with the many elements of lifestyle available to our Guests, providing private perks and personalized updates revolving around their specific interests. The successful Concierge works to serve the needs of our guests by providing information and special services to enhance their experience. You will find yourself coordinating needs throughout all departments of Shore Lodge, engaging our guests at every opportunity.

ABOUT YOU:

• Knowledge and interest in local and regional business/outdoor activities
• Post-secondary training in tourism or hospitality
• Provide excellent customer service to your contacts and love building relationships.

WHAT YOU GET TO DO:

• Communicate directly with guests, both in person and via telephone.
• Accurately provide information on facilities, services, and events
• Accommodate special requests whenever possible and facilitate amenity requests and follow-through on all items requiring your attention.
• Initiate the arrangement of tickets, bookings, appointments, and reservations for our guests.
• Develop partnership/preferred vendor relationships with area service providers to ensure that our recommendations are with companies that complement our brands and are of a caliber that reflect well on Shore Lodge.
• Assist with all aspects of concierge services including but not limited to spa appointments, golf reservations, childcare referrals, grocery shopping, shuttle reservations, etc.
• Answer multiple phone lines and direct calls resort-wide as necessary.
• Use multiple computer software programs to schedule activities and handle member accounts.
• Perform other duties and responsibilities as assigned.

WHAT YOU NEED TO BE SUCCESSFUL:

• High School Diploma or equivalent Education
• Knowledge and ease of use with Microsoft applications, Outlook and Internet navigation
• Ability to multi-task; while maintaining a high degree of organization and remaining detail oriented
• Present superior customer service skills
• Possess a strong knowledge of local community, area, and region
• Ability to communicate effectively with and receive information from guests, members, coworkers, and external service providers
• Superior oral and written comprehension and expression
• Possess a positive attitude and outgoing nature while problem solving
• Organizational and time management skills
• Possess a valid driver’s license and clean driving record
• Agilysys Lodging software background preferred

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Overtime

Experience:

• Microsoft Office: 1 year (Required)
• Customer relationship management: 2 years (Required)

Ability to Relocate:

• McCall, ID 83638: Relocate before starting work (Required)

Work Location: In person