Counter Sales

The Counter Sales Associate is responsible for supporting the location’s operational performance, building, and maintaining strong customer relationships, driving sales, and fulfilling customer needs in a manner consistent with the company’s core values. Summary of duties include but are not limited to:

Skills:

• Continuously demonstrating a high-level of product knowledge and technical expertise of all products and materials.
• Continually striving to learn more about the products we sell and the industry we serve.
• Proactively identifying individual customer needs and offering appropriate programs, products, and solutions in a consultative manner.
• Promptly and accurately processing sales orders.
• Efficiently and effectively researching products/services as needed.
• Promptly and accurately providing quotes to customers and processing their sales orders.
• Maintaining the location’s appearance in accordance with Company policy and safety standards.
• Actively participating in all training opportunities

• Effectively and efficiently performing cycle counts as needed/directed by manager.
• Efficiently and effectively filling/pulling orders as needed by utilizing appropriate tools and equipment.
• Assisting in the maintenance and presentation of all inventories and displays in the showroom.

• Developing and maintaining strong relationships with external customers.
• Providing a consistent high level of customer service to both internal and external customers.
• Providing timely and accurate information to customers.
• Assisting customers in loading products/material into their vehicles when necessary.
• Following-up with customers in a timely manner and notifying manager if/when necessary.

• Safely operating all warehouse equipment; including a forklift, hand truck, and pallet jack.
• Maintaining his/her valid forklift certification.
• Following all safety standards and requirements according to company policy, OSHA, and Hazmat standards.
• Notifying supervisor of all safety concerns; incidents and/or accidents in a timely manner.

Experience/Requirements:

• Must be proficient in the use of computers and have ability to learn our parts management software.
• Must possess good communication skills and possess the ability to professionally interact with a wide variety of customers both over the telephone and in person.
• Must possess a good work ethic and be able to work well with other team members.
• Must be able to lift and handle items weighing up to 50 pounds as needed.
• Must possess the analytical and cognitive abilities required to accurately enter data into the Company’s Sales Order Entry System, perform product and equipment research and follow-up on customer orders.
• Must be able to accurately attend to details and handle multiple tasks simultaneously.
• Most possess above average communication skills both verbal and written.
• Must be able to work with minimum amount of supervision under stressful conditions.
• A minimum of 2 years of comparable experience required.

Physical Environment / Working Conditions:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.

Physical: While performing the duties of this job, the employee is required to stand and walk on a tile/concrete floor and/or sit on a stool for most of the week. The employee is regularly required to stand, reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl; operate a forklift, pallet jack, hand truck and regularly lift up to 50 pounds.

Special vision requirements are near vision; distance vision; peripheral vision.

Work is performed with telephone equipment, computers, fax, printer, and scanners.

Warehouse is not air conditioned space and can be warm or cool depending on the season.