Job Summary

The Dock and Door Helper under supervision of the Lead Dock Door Technician, will be responsible assisting the Lead Dock Door Technician for on-site inspection and the removal, installation and repairs of customer’s dock levelers, locks and doors. Will enter the necessary information on work orders and work order summary as required. Will represent Shoppa’s Material Handling and requires professionalism, great attitude, good communication skills and outstanding customer service.

Essential Functions:

1. Takes direction from Lead Technicians regarding actions needed to resolve customer satisfaction concerns.
2. Responsible for following company safety rules as well as maintaining job site safety. Escalates any concerns to the Lead Technicians.
3. Provide excellent customer service at the site
4. Assist with the inspection of levelers, locks and doors
5. Assist with repairing all work order requests
6. Assist with the installation of dock levelers, locks and doors
7. Quality control of each job to ensure completeness
8. Work independently as well as in a team
9. Represent Shoppa’s with a courteous professional manner

Other Duties:

1. All other duties or special projects as assigned.

Educational/Experience Requirements:

Special Skills Needed:

Physical Job Demands:

Must be able to lift up to 50 pounds; stoop, squatting, sitting and driving. Climb ladders up to 20’ (tied down); must be willing to work in non-controlled seasonal temperature conditions.