ABOUT US

The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 40 million shoppers across 11 markets.

Driven by the vision to become the world's most rewarding way to shop, ShopBack is dedicated to saving members money and time, while delivering delightful experiences with every purchase. The platform also enables merchants and brands to engage with their members in a cost-effective manner.

Founded in 2014, ShopBack now powers over US$3.7 billion in annual sales for over 20,000 online and in-store partners, with over half a million transactions happening via the platform daily. In 2022, ShopBack expanded its offerings into the realm of financial services with the launch of ShopBack Pay and PayLater - providing members with responsible and convenient payment options at checkout, while empowering partners with more ways to engage potential customers.

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It’s an exciting time to join ShopBack as we look forward to our next phase of growth! The Workplace Experience and Events Associate is one of the key members of ShopBack Australia, which is made up of motivated and passionate people who come together to create magic for our customers and merchants. 

The Workplace Experience and Events Associate’s mission is to create an awesome workplace experience, drive engagement and promote employer branding at ShopBack. This person will also be helping to coordinate B2B events and other cool projects.

What Success Looks Like

• You will be a crucial contributor to all ShopBackers' experience at the workplace. You will have the room to challenge the status quo and yourself, to bring about an amazing work environment for our people. 
• This role provides the opportunity to scale and shape ShopBack’s workplace experience and engage our people while working collaboratively with stakeholders from across the company. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue outcomes that better ShopBackers each day. 
• You are expected to run services and programs that will:

• You enjoy solving tough problems and are excited to roll up your sleeves to make sure things work seamlessly. You are a clear and direct communicator who always has time to support your team. A great attitude and a sense of humor are must-haves!
• As a successful candidate, you will be passionate, self-motivated, proactive, quick-thinking, flexible, able to pivot when necessary, thorough, and able to juggle multiple and diverse responsibilities with a strong emphasis on organization and unwavering attention to detail at all times. This is a demanding and fast-moving position that requires someone who is a proactive and positive thinker. 

• Ensure an exceptional workplace experience for 50 ShopBackers (and growing!).
• Work with People Team colleagues for ShopBackers engagement plan and activity.
• Negotiate with external vendors for catering and events.
• Work with People team colleagues to promote Employer branding.
• Be the key person in charge of end-to-end processes for office management and manage office budgets, planning, requests, and office-related payments.

• Degree in Hospitality, Business Administration, or related disciplines.
• 1-3 years of work experience in a customer-facing role. Experience in organizing and planning event/engagement activity, facilities/office management is an advantage.
• Exemplary communication skills, with the ability to build relationships and communicate effectively with employees at all levels of the organization.
• Good organizational skills and willingness and ability to manage physical office inventory.
• Demonstrated customer orientation in solving problems.
• Calm under pressure, managing multiple competing priorities, and constantly re-prioritizing in a fast-paced, ever-changing environment.
• Accountable, resourceful, and proactive.
• Able to learn new technology, programs, and skills quickly.